Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Affiliations
Timeline
Generic

Ysann Wallace

New Orleans,LA

Summary

Highly organized with exemplary multitasking, willing to go the extra mile to assist others with solving problems. I’m dedicated with excellent experience in customer service and a dependable team player with effective communication and time-management skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

The Roosevelt New Orleans, A Waldorf Astoria Hotel
12.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected Type payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Childcare Educator

Jolly Kids Daycare
06.2022 - 12.2022
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Communicated with parents and other staff about student progress.
  • Provided individualized instruction and support to meet personal needs of each child.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Taught students basic academic, behavioral, and social skills.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Promoted sensory development by providing access to different textures.
  • Coordinated schedules of activities, events, and field trips.
  • Brought signs of potential emotional and developmental problems in children to caregiver's attention.
  • Screened applicants for developmental milestones and prepared children for enrollment.
  • Interpreted for Language-speaking parents and guardians.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Gathered materials and resources to prepare for lessons and activities.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Utilized technology to develop instructional materials and activities for children.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Developed innovative activities to engage young children in learning process.
  • Supported students in developing self-esteem and self-confidence.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Incorporated music, art and literature into curriculum.
  • Utilized creative teaching strategies to engage students in classroom.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Assessed student progress and provided feedback on educational development.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Developed and implemented behavior management plans.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Encouraged use of technology to support student learning.

Concierge/Front Desk

Hampton Inn and Hampton Inn & Suites
06.2018 - 08.2019


  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Maintained accurate and up-to-date records of guest information.
  • Greeted guests upon arrival by providing warm welcome.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Assisted guests with variety of services and local attraction information.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Scheduled and confirmed restaurant reservations for guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Facilitated and coordinated transportation services for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.

Martial Arts Instructor

XS Martial Arts Dojo
08.2016 - 07.2018


  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Evaluated student performance to determine promotion in rank.
  • Taught both core principles and fighting techniques to students of all levels.
  • Encouraged physical fitness to encourage students to maintain healthy lifestyles.
  • Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
  • Kept up with certifications and continuing education to provide students with best possible instruction.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.
  • Communicated with parents to keep families informed of student progress and address concerns.
  • Managed dojo business by overseeing finances, scheduling and maintaining equipment.
  • Instructed on proper breathing techniques, stances, and forms.
  • Imparted key etiquette points, discipline, and respect.
  • Organized events and tournaments to provide opportunities for students to showcase skills.
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Designed and implemented activities to help students explore and develop interests.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Met needs of different students by adapting teaching materials and methods.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
  • Provided feedback, guidance and support to students on participation and performance.
  • Assisted students in developing self-advocacy and support skills.
  • Organized activities to promote learning and increase student enjoyment.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Supported students in identifying, setting and achieving personal goals.
  • Created interactive activities to engage students and maximize learning.
  • Advised students on selecting and developing effective study habits for self-enrichment topics.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Facilitated learning of various self-enrichment topics through detailed lesson plans.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Implemented research-based curriculum and instructional strategies for self-enrichment topics.
  • Helped clients set and achieve health and wellness goals.
  • Conducted classes and workshops for students on special topics of interest.
  • Optimized instruction based on student feedback and assessments of courses.
  • Coached new students by breaking down techniques into simple moves.

Front Store Clerk/Baker

Sweet Savor's Bakery
05.2016 - 08.2016
  • Assisted customers by answering questions and fulfilling requests.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Operated POS systems to accurately process customer purchases.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

Internship

Key to NOLA properties
05.2015 - 08.2015
  • Assisted this Real Estate company with online property updates, paper and electric file organizing, bulk mailing, phone calls, client queries, and data entry.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Collaborated with senior management on new initiatives to build confidence.
  • Provided project progress updates and proposed solutions to issues.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Facilitated successful completion of projects from concept to launch.
  • Supported with creating project marketing materials to promote services.
  • Developed and maintained relationships with key internal stakeholders.
  • Assisted in developing integrated marketing strategies for small businesses.
  • Conducted extensive research for startup company projects.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Education

Associate Of Fine Arts - Fine Arts-Art History

University of New Orleans
New Orleans, LA
05.2020

Skills

  • Customer Service
  • Front Office
  • Reception
  • Front Desk
  • Guest Service
  • Phone Etiquette
  • Computer Skills
  • Personal Training
  • Martial Arts
  • Childcare (9 years)
  • Senior Care (10 years)
  • Clerical Support
  • Guest Relations
  • Mail Distribution
  • Supply Management
  • Inventory Control
  • Call Routing
  • File Management
  • File Organization
  • Mail Sorting
  • Departmental Support
  • Administrative Support
  • Front Office Management
  • Project Management
  • Office Administration
  • Cash Handling
  • Spreadsheet Tracking
  • Correspondence Drafting
  • Office Organization
  • Performance Improvement
  • Word Processing
  • Staff Management
  • Verbal and Written Communication
  • Conflict Management
  • Team Collaboration
  • Meeting Scheduling
  • Oral and Writing Communication
  • Office Management
  • Skilled in Software
  • Multi-Line Telephone Systems
  • Call Forwarding
  • Meeting Arrangements
  • Mail Handling
  • Researching Skills
  • Business Administration
  • Problem-Solving Skills
  • Filing
  • Expense Reporting
  • Strategic Planning
  • Office Supplies Inventory Management
  • Telephone Etiquette
  • Scheduling
  • Technical Support
  • Time Management
  • Proficient in Software
  • Effective Planning
  • Listening Skills
  • Issue Handling
  • Bookkeeping
  • Scheduling Appointments
  • Sensitive Information Handling
  • Complex Problem-Solving
  • Hospitality Services
  • Administrative Skills
  • Travel Coordination
  • Hospitality Best Practices
  • Resourcefulness
  • Multitasking Abilities
  • Professionalism
  • Task Delegation
  • Basic Accounting
  • Work Prioritization
  • Appointment Scheduling
  • Interpersonal Skills
  • Confidentiality Handling
  • Office Equipment Operation
  • Excellent Communication
  • Event Coordination
  • Decision Making
  • Active Listening
  • Conflict Resolution
  • Record Keeping
  • Attention to Detail
  • Organizational Skills
  • Adaptability
  • Empathy and Compassion
  • Initiative Taking
  • Computer Proficiency
  • Problem Solving
  • Microsoft Office Suite
  • Supply Ordering
  • Inventory Management
  • Document Management
  • Call Management
  • Business Correspondence
  • Travel Planning
  • Meeting Support
  • Calendar Management
  • Report Preparation
  • Records Management
  • Office Supply Management
  • Records Maintenance
  • Database Administration
  • CRM Software
  • Business Operations Understanding
  • Transcription and Dictation
  • Needs Assessment
  • Accounting and Billing Software
  • Call Answering and Routing
  • Documentation

Certification

Certified Martial Arts Instuctor

Additional Information

  • Dance experience/instructor, 09/01/00, 07/31/15, 15 years of dance instruction, including with the New Orleans Ballet Association.
  • Artistry, 08/01/12, Present, 4 years of art instruction, with artwork displayed at the New Orleans Jazz and Heritage Festival, and sold artwork through community art shows.
  • Vocal, 10/01/10, 10/31/13, 3 years of performance and travel with the New Orleans Children's Chorus.

Affiliations

  • Toastmasters

Timeline

Front Desk Receptionist

The Roosevelt New Orleans, A Waldorf Astoria Hotel
12.2023 - Current

Childcare Educator

Jolly Kids Daycare
06.2022 - 12.2022

Concierge/Front Desk

Hampton Inn and Hampton Inn & Suites
06.2018 - 08.2019

Martial Arts Instructor

XS Martial Arts Dojo
08.2016 - 07.2018

Front Store Clerk/Baker

Sweet Savor's Bakery
05.2016 - 08.2016

Internship

Key to NOLA properties
05.2015 - 08.2015

Associate Of Fine Arts - Fine Arts-Art History

University of New Orleans
Certified Martial Arts Instuctor

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Ysann Wallace