Margaret Clark
Olyphant,PA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Dr. Marianne Santioni
Old Forge, Pennsylvania
09.2001 - 03.2012
- Managed patient appointments and scheduling for a busy medical practice.
- Greeted patients warmly and ensured a positive first impression.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Maintained accurate patient records and updated information as needed.
- Coordinated insurance verifications and managed patient billing inquiries.
- Assisted with administrative tasks to support smooth office operations.
- Ensured cleanliness and organization of the front desk area at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated and maintained office policies and procedures.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Scranton Tech
Scranton, PASkills
- Patient scheduling
- Insurance verification
- Customer billing
- Record management
- Appointment coordination
- Time management
- Multi-line telephone handling
- Welcome reception
- Email correspondence
- Filing and sorting
- Office supplies ordering
- Appointment scheduling
- Scheduling
- Phone etiquette
- Sensitive information handling
- Cash handling
- Clerical support
- Front office management
- Multitasking and organization
- Scheduling appointments
- Appointment confirmation
Timeline
Front Desk Receptionist
Dr. Marianne Santioni
09.2001 - 03.2012
Scranton Tech