Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Rosa Guerrero

Fort Wayne,IN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Front Desk ReceptionistCredentialing SpecialistPrecertification SpecialistPrecertification Specialist

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Fort Wayne, IN, USFort Wayne, IN
Open to relocation: Yes

Salary Range

$40000/yr - $200000/yr

Important To Me

Healthcare benefitsWork from home optionPaid time offPaid sick leaveFlexible work hoursPersonal development programsStock Options / Equity / Profit Sharing401k match

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Indiana Retina Center
06.2024 - Current
  • Managed patient check-in and check-out processes to ensure efficient scheduling and reduced waiting times.
  • Coordinated appointments by utilizing electronic health record systems for accurate patient information management.
  • Responded to patient inquiries via phone and in-person, providing excellent customer service and support.
  • Maintained a clean and organized reception area to promote a welcoming environment for patients and visitors.

Credentialing Specialist

Tri State
03.2024 - 05.2024
  • Coordinated verification of professional licenses and certifications for healthcare practitioners.

Precertification Specialist

Fort Wayne Orthopedics
06.2023 - 02.2024
  • Coordinated precertification processes for healthcare services, ensuring compliance with regulatory standards.
  • Reviewed and processed requests for prior authorization, enhancing operational efficiency.
  • Collaborated with healthcare providers to gather necessary documentation for precertification approvals.
  • Utilized electronic medical record systems to track and manage precertification requests effectively.

Precertification Specialist

Orthonortheast
09.2015 - 05.2023
  • Communicated with insurance companies to verify coverage details and eligibility requirements promptly.
  • Assisted in training new team members on precertification protocols and software tools.
  • Identified trends in denial reasons, contributing to process improvement initiatives.
  • Elevated patient satisfaction by offering compassionate guidance and support during the often-stressful precertification process.
  • Maintained accurate records of all precertification activities, ensuring data integrity and accessibility.
  • Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.

Education

High School Diploma -

South Side High School
Fort Wayne, IN

No Degree - General Studies & Business Law

Davenport University
Grand Rapids, MI

Skills

  • Client support
  • Detail-oriented approach
  • Effective time management
  • Effective communication skills
  • Efficient cash processing
  • Professional telephone communication
  • Efficient data input
  • Analytical problem-solving
  • Effective team engagement
  • Appointment coordination
  • Efficient appointment management
  • Organizational proficiency
  • Managing appointment schedules

Languages

Spanish
Full Professional

Timeline

Front Desk Receptionist

Indiana Retina Center
06.2024 - Current

Credentialing Specialist

Tri State
03.2024 - 05.2024

Precertification Specialist

Fort Wayne Orthopedics
06.2023 - 02.2024

Precertification Specialist

Orthonortheast
09.2015 - 05.2023

High School Diploma -

South Side High School

No Degree - General Studies & Business Law

Davenport University
Rosa Guerrero