Anny Diaz Hernandez
Newark,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Fairfield By Marriott
New York, NY
04.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Secretary's Assistant
EnsightGrfx
Newark, NJ
05.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Front Desk Receptionist
Luna Multiservices
Newark, NJ
04.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service
Le District
New York, NY
02.2019 - 03.2021
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Provided excellent customer service, resolving inquiries and issues on spot.
Education
High School Diploma -
Apec
Santo DomingoSkills
- Office Administration
- Client Relationship
- Document Filing
- Client Support
- Schedule Management
- Customer Service
- Scheduling and Calendar Management
- Schedule Coordination
- Reception Oversight
- Administrative Support
- Appointment Coordination
- Invoice Processing
- QuickBooks Expert
- Customer and Client Relations
- Bilingual in Spanish and English
- High Volume Phone Inquiries
- Social Media Updating
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Professional Working
Additional Information
Reference
Ramona flores
Phone number : 585-727-1691
Timeline
Front Desk Receptionist
Fairfield By Marriott
04.2024 - 01.2025
Secretary's Assistant
EnsightGrfx
05.2022 - 10.2023
Front Desk Receptionist
Luna Multiservices
04.2021 - 01.2022
Customer Service
Le District
02.2019 - 03.2021
High School Diploma -
Apec