Alondra Flores
San Antonio,TX
Summary
Proven leader with a track record of enhancing safety and efficiency at Bexar County Sheriff's Office. Excelled in de-escalation techniques and incident response, demonstrating exceptional attention to detail and integrity. Achieved significant improvements in inmate management and staff training, leveraging organizational and computer skills for optimal results.
Overview
5
5
years of professional experience
Work History
Deputy Sheriff
Bexar County Sheriff's Office
05.2023 - Current
- Handled high-pressure situations calmly and professionally, minimizing and avoiding potential codes.
- Assisted in the training of new deputies, allowing myself to go out of my comfort zone and share my own rights and wrongs during my time with county to properly train them.
- Observed jail and inmate activity to maintain order and safety.
- Drafted countless reports detailing incidents/codes.
- Ensured accurate record-keeping through diligent documentation of log books, daily activities, incident reports, and disciplines.
- Promoted a culture of respect within the facility by modeling professional behavior and treating all inmates fairly regardless of their personal background or circumstances.
Hotel Supervisor
Hyatt Wild Oak Ranch
11.2021 - 05.2023
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Checked in with all departments within the property to ensure all standards are met.
- Gave positive and negative review to coworkers based on their performance.
Front Desk Receptionist
Hyatt Wild Oak Ranch
11.2019 - 11.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Sidney Lanier High School
San Antonio, TX06.2022
Skills
De-Escalation Techniques
Integrity and ethics
Incident Response
Emergency Response
Report Writing
Attention to Detail
Multitasking
Reliability
Organizational Skills
Computer Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Deputy Sheriff
Bexar County Sheriff's Office
05.2023 - Current
Hotel Supervisor
Hyatt Wild Oak Ranch
11.2021 - 05.2023
Front Desk Receptionist
Hyatt Wild Oak Ranch
11.2019 - 11.2021
High School Diploma -
Sidney Lanier High School
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