Chris Akin
Desktop Technician
Morrisonville,NY
Summary
Friendly Desktop Technician with over 12 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Desktop Technician
Champlain Valley Physicians Hospital
Plattsburgh, NY
10.2014 - Current
- Purchased, setup and installed new computers.
- Worked with various systems, software and peripherals and various types of equipment.
- Learned and implemented new software procedures.
- Deployed new devices across the facility furthing the Epic Project.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
Computer Operator
Champlain Valley Physicians Hospital
Plattsburgh, NY
06.2009 - 10.2014
- Performed troubleshooting of system performances.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted computer users with technical issues remotely and at workstations.
- Installed, modified and repaired software and hardware to resolve technical issues.
Manager
McDonald's Restaurant
Peru, NY
05.2008 - 07.2009
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Bachelor of Arts - Mathematics
SUNY College At Plattsburgh
Plattsburgh, NY 08.2003 - 06.2008
Skills
New System Deployment
Staff education and training
Desktop support
Self-Motivated
Timeline
Desktop Technician
Champlain Valley Physicians Hospital
10.2014 - Current
Computer Operator
Champlain Valley Physicians Hospital
06.2009 - 10.2014
Manager
McDonald's Restaurant
05.2008 - 07.2009
Bachelor of Arts - Mathematics
SUNY College At Plattsburgh
08.2003 - 06.2008