Jimmy Balogun
Charlotte,US
Summary
Highly skilled Desktop Technician with background in troubleshooting, repairing, and maintaining hardware and software components to ensure the smooth running of computer systems. Possess strong technical acumen, adept at identifying system requirements and installing and configuring hardware and software. Proven ability to manage simultaneous tasks while effectively resolving complex IT issues. Noteworthy contributions include enhancing system performance, ensuring workplace productivity, and improving customer satisfaction rates in previous roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desktop Technician
Mecklenburg County VCW
Charlotte
11.2022 - 08.2024
- Maintain all PC-related hardware and software issues
- Installed and configured hardware, software, printers, scanners and other peripheral devices for users.
- Provide operational support for a variety of customer system platforms including Desktop; Laptop; Printer and scanners
- Install zero-client hardware per workstation requirement
- Provide support for enterprise software such as Windows Operating systems or county OS per department operational requirements
- Worked with ServiceNow applications such as Incident to resolve day to day ticketing issues
- Conduct computer diagnostics to investigate and resolve incidents
- Apply new processes to assignment areas to improve efficiency Collaborate on developing training materials and procedures
- Install and configure new equipment, including operating software or peripheral equipment
- Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications
- Assemble and modify existing pieces of equipment to meet special needs
- Reassemble machines after making repairs or replacing parts
- Test new systems to ensure that they are in working order
Desktop Support Technician
Coca-Cola Consolidated
08.2019 - 11.2022
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions
- Maintain computers in classrooms and laboratories and assist students with hardware and software use
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Install and configure new equipment, including operating software or peripheral equipment
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Broke down and evaluated user problems
- Evaluate factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration
Support Specialist
Amazon DLT1
02.2017 - 07.2019
- Documented customer inquiries and resolutions in a ticketing system.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Configured network settings for LANs and WANs.
- Installed operating systems, applications, and related hardware components.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
GED -
Central Piedmont Community College
Charlotte, NcComputer and Information Sciences -
Lagos State Polytechnics
LagosSkills
- Application support
- Technical Support
- New System Deployment
- Desktop diagnostics
- Troubleshooting & diagnostics
- Remote Support
- Hardware troubleshooting
- Communication
- Advanced troubleshooting
- Computer hardware repair
- Active Directory
- System Configuration
- Virus Removal
- Ticketing systems
- Network Administration
Languages
English
Certification
A+S+N+
Languages
English
Professional
YORUBA
Professional
References
References available upon request.
Timeline
Desktop Technician
Mecklenburg County VCW
11.2022 - 08.2024
Desktop Support Technician
Coca-Cola Consolidated
08.2019 - 11.2022
Support Specialist
Amazon DLT1
02.2017 - 07.2019
GED -
Central Piedmont Community College
Computer and Information Sciences -
Lagos State Polytechnics