Jesus Rosa
Charlotte,NC
Summary
Well-qualified Full Stack Developer familiar with wide range of programming utilities and languages. Knowledgeable of backend and frontend development requirements. Collaborative team player with excellent technical abilities offering 1 year of related experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance Consultant II
Bank Of America
09.2022 - 09.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
- Recorded and organized test data for report generation and analysis.
- Conducted investigations into questionable test results.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Customer Support Analyst
AGDATA
02.2018 - 09.2020
- Identified trends in client requests and helped management get ahead of ongoing problems
- Worked within task management system to receive, manage and close support requests
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Participated in client meetings to help identify and resolve issues and forecast future development
- Supervised interns and temps to assist in driving client initiatives
- Became point of contact for AGDATA's largest client and helped transition systems, services, and technologies throughout the Bayer/Monsanto merger.
Quality Assurance Professional
Morgan Stanley
01.2012 - 08.2017
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making
- Promoted adherence to quality standards by educating personnel on quality control
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Fixed identified issues to increase productivity and boost workflows
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Supervised quality development of tier 1 and 2 agents across 4 customer service sites
- Worked closely with upper management to implement quality directives
- Cultivated agents directly in 1 on 1 coaching environment and led classroom-based training sessions
- Supervised new hire certification process and provided upper management with detailed reports entailing strengths and weaknesses of incoming agents.
Education
Associate of Science - Network and System Administration
DeVry University
Columbus, OH12.2011
Skills
- JavaScript programming
- CSS proficiency
- HTML expertise
- Concept development
- MySQL
- Bootstrap
- JQuery
- MongoDB
- React
- NodeJS
- ExpressJS
- Customer service expert
- Application support
- Active Listening
- Excellent Communication
- MS Office
- Manual Testing
- Quality Assurance
- Software Quality Assurance Knowledge
- Sound Decision-Making Abilities
- Customer Service
- Sound Quality Management Techniques
- Problem-Solving Skills
- Quality Assurance Procedures
- User Acceptance Testing (UAT)
- Atlassian JIRA
- File Management
- Process Monitoring
- Test Result Analysis
- Testing Processes
- Application Testing
- Performance Testing
- Technical Documentation
- Agile Methodology
- Quality System Implementation
- Functional Testing
- Test Case
- Analytical Thinking
Certification
02/01/22, Certified Full Stack Web Developer, UNCC Coding Bootcamp
Timeline
Quality Assurance Consultant II
Bank Of America
09.2022 - 09.2023
Customer Support Analyst
AGDATA
02.2018 - 09.2020
Quality Assurance Professional
Morgan Stanley
01.2012 - 08.2017
Associate of Science - Network and System Administration
DeVry University