Stacey Escobar
Philadelphia,PA
Summary
Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new training initiatives. Trains new hires and mentors struggling workers to achieve overall team success. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
18
18
years of professional experience
Work History
Team Leader
Independence
Philadelphia, PA
04.2007 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
- Create training documents, manuals and update existing policies
- Supported office business development and customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
- Investigates, researches and trouble-shoots issues.
Precertification Specialist
Independence
Philadelphia, PA
09.2004 - 03.2007
- Answer incoming calls from providers and members
- Process surgical, ancillary and medical precertification requests
- Adhere to the corporate quality customer-focused professionalism and accuracy standards
Education
Bachelor of Science - Business Management
University of Phoenix
Philadelphia, PA 11.2020 - 11.2020
Skills
Staff education and training
Timeline
Bachelor of Science - Business Management
University of Phoenix
11.2020 - 11.2020
Team Leader
Independence
04.2007 - Current
Precertification Specialist
Independence
09.2004 - 03.2007
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