Vivian Hamilton
Jackson,MS
Summary
To obtain a position suited to my managerial and organizational skills, growth for advancement and recognition based on personal performance.
Sell annuities, life insurance and home equity lines/loans. Computer literate with Microsoft Word and Excel, Novell, One to One Encore, and Sellstation. Licensed to sell annuities. Licensed as a State of Mississippi Notary Republic.
Overview
45
45
years of professional experience
Work History
Relationship Banker Team Lead
Regions Bank
09.1990 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Presented new and additional products and services to existing customers.
Bank Teller Supervisor
Trustmark Bank
06.1979 - 08.1990
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Conducted financial due diligence on potential investments and acquisitions.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Examined tellers' reports of daily transactions for accuracy.
Education
Master of Science - Management
Belhaven University
Jackson, MS06.2010
Bachelor of Science - Management
Belhaven College
Jackson, MS06.2006
High School Diploma - undefined
Lanier High School
Jackson, MS06.1977
Skills
- Motivating Teams
- Financial Goals
- Financial Products
- Branch Banking
- Cash-Handling
- Cash Handling Training
- Deposit Products
- Lending Products
- Mentorship
- Annuity Sales
- Check Cashing
- Mentor Training
- Coaching
- Personal Banking
- Banking Operations
- Consumer Lending
- Quality Services
- Banking Products
- Consumer Loans
- Retail Banking
- Retail Customer Service
- Supervisory Management
- Bank Sales
- Customer Service
- Banking Relationships
- Credit Products
- Retail Banking Operations
Custom
Available upon request
Timeline
Relationship Banker Team Lead
Regions Bank
09.1990 - Current
Bank Teller Supervisor
Trustmark Bank
06.1979 - 08.1990
Bachelor of Science - Management
Belhaven College
High School Diploma - undefined
Lanier High School
Master of Science - Management
Belhaven University
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