Summary
Overview
Work History
Education
Skills
Timeline
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Joneisha Brown

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Compassionate Case Manager experienced in multitasked environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

10
10
years of professional experience

Work History

Job Coach

Journey Found Inc.
05.2022 - Current
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
  • Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.

Residential Care Specialist

Crestfield Rehabilitation Center
12.2020 - 11.2022
  • Enhanced resident well-being by implementing personalized care plans tailored to individual needs.
  • Improved the living environment by maintaining clean and organized residential spaces for optimal comfort and safety.
  • Participated in regular team meetings to discuss resident progress, challenges, and opportunities for improvement, fostering a collaborative approach to care provision.
  • Developed strong relationships with residents and their families, ensuring open communication and trust.

Job Coach

Harc Inc.
02.2020 - 05.2022
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
  • Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
  • Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.

Case Manager

Community Renewal Team
07.2014 - 08.2016
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Education

Associate of Science - Human Services

Goodwin University
East Hartford, CT
06.2022

High School Diploma -

Stephen Decatur High School
Berlin, MD
06.1997

Skills

  • Service plans
  • Job search strategies
  • Data Gathering
  • Progress Monitoring
  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Documentation And Reporting
  • Decision-Making
  • Conflict Resolution
  • Positive Attitude
  • Relationship Building
  • Email and Telephone Etiquette
  • Client Advocacy
  • Community Resources

Timeline

Job Coach

Journey Found Inc.
05.2022 - Current

Residential Care Specialist

Crestfield Rehabilitation Center
12.2020 - 11.2022

Job Coach

Harc Inc.
02.2020 - 05.2022

Case Manager

Community Renewal Team
07.2014 - 08.2016

Associate of Science - Human Services

Goodwin University

High School Diploma -

Stephen Decatur High School

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Joneisha Brown