D Chava
Market Operations Analyst
Miramar,FL
Summary
Experienced financial center leader with demonstrated success managing an operationally safe and regulatory compliant banking center. Knowledgeable about regulatory requirements and successful strategies for enforcing policies and procedures. Resourceful, proactive and solution driven.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Center Operations Manager
Bank of America
Weston, FL
10.2015 - Current
- Responsible for assessment of financial center’s operations, risk identification and prioritization of areas of opportunities and immediate execution of corrective action plans. Maintain high standards of associates knowledge and adherence of policies and requirements to meet AML/BSA via Currency Transaction Reporting, Monetary Instrument Sales, and Suspicious Activity Reporting.
- Drive associate empowerment of crucial execution of risk-based policies and procedures leading to 3 excellent internal audits
- Led balanced client focused strategy to minimize risk, increase revenue and acquisition while increasing customer satisfaction
- Adhere to and enforce internal and regulatory policies, procedures and processes to prevent fraud and protect bank and client assets. Fraud prevention by establishing strong due diligence process during teller transactions, account opening and maintenance.
- Operational Management Process
- Maintain client satisfaction via de-escalation and solution driven interactions.
- Project '04/2020 - /08/2002 Selected to be part of Operational Market Manager’s Operational Team based on operational soundness, flexibility and can-do attitude
- Coordinated between different departments to manage ATMs & safe box access in closed centers to maintain alternative banking options available and reduced negative client experience
- 2 successful decommissions of permanent closing locations involving risk mitigation by closing safe boxes, adherence to retention of bank documents and securing assets
- Timely completion of all tasks via planning and coordination across vendors and strategizing to problem solve.
Assistant Manager
Bank of America
Weston, FL
09.2014 - 10.2015
- Assisted banking center manager to effectively coach associates to improve their performance
- Increased teller client engagement proficiency from Does not meet to Exceeds
- Ensured audit readiness of center
- Facilitated day to day operations and monthly operations checkpoints.
- Mentored team members to enhance professional development and accountability in workplace
Assistant Manager Associate
Bank of America
Miramar, FL
06.2013 - 09.2014
- Rotated through all roles in banking center while working to improve specific role metrics
- Shopped market to identify gaps and created action plan
- Led presentation on auto loans to engage associates on product knowledge, client engagement and best practices leading to 5% increase in applications taken.
Education
BBA - International Business and Finance
Florida International University
12.2012
Skills
- Microsoft Word, Excel and PowerPoint
- Detail oriented and organized
- Focused and resourceful
- Effectively manage multiple responsibilities
- Critical Thinking
- Policy Enforcement
- Teller Auditing
- Information Security
- Regulatory Requirements
- Complex Problem-Solving
- Anti Money Laundering (AML)
- Customer Risk
- Maintaining Compliance
- Operational Reporting - Operations Management Process
- Problem Anticipation and Resolution
- Banking Operations
Additional Information
- AWARDS , Top Performer Award Q4 2014, Q1 2015, Q2 2015, Q3 2016, Q3 2017
Certification
Anti Money Laundering Certified Associate , in progress
Florida International Bankers Association – FIU
Expected date of completion: June 2022
Timeline
Financial Center Operations Manager
Bank of America
10.2015 - Current
Assistant Manager
Bank of America
09.2014 - 10.2015
Assistant Manager Associate
Bank of America
06.2013 - 09.2014
BBA - International Business and Finance
Florida International University