Sabrina Bakka
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Financial Center Operations Manager
Bank Of America
11.1997 - 02.2023
- Managed high-performing teams, providing ongoing coaching and development to drive productivity and employee satisfaction.
- Strengthened relationships with key clients by providing exceptional service and support throughout their banking journey.
- Achieved operational excellence with consistent implementation of best practices and adherence to regulatory requirements.
- Monitored key performance indicators closely, making data-driven decisions to optimize results consistently.
- Elevated staff performance levels by conducting regular training sessions focused on skill development and product knowledge enhancement.
- Implemented risk management policies, minimizing potential losses while maintaining a focus on growth opportunities.
- Led successful initiatives for improving staff engagement, resulting in higher retention rates and overall team morale.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
Education
Associate of Arts - General Studies
Scott Community College
Davenport, IA01.1992
Skills
- Operational Efficiency
- Cash Flow Management
- Credit analysis
- Asset Management
- Audit management
- Internal Controls
- Debt management
- Customer experience management
- Goal Setting
- Audit preparation
- Sales Leadership
- Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Financial Center Operations Manager
Bank Of America
11.1997 - 02.2023
Associate of Arts - General Studies
Scott Community College
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