Shinette Brown
Bethlehem,PA
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
13
13
years of professional experience
Work History
Package Handler
Fedex Ground
Northampton, PA
03.2022 - Current
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Sales Supervisor
Time Warner Cable
Morrisville, NC
01.2009 - 09.2015
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Direct Sales Agent
Time Warner Cable
Morrisville, NC
02.2008 - 01.2009
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Met customers in homes and businesses to discuss and demonstrate products.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Put together sales proposals and contracts.
Sales Agent
Time Warner Cable
Morrisville, NC
08.2005 - 01.2008
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
Customer Service Supervisor
Dun & Bradstreet
Bethlehem, PA
09.2003 - 08.2004
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Assistant Project Manager
IBM
RTP, NC
06.2000 - 01.2002
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Education
Associate of Applied Science - Computer Programming
Wesleyan College
Raleigh, NC05.2003
Skills
- Visual Inspections
- Container Tagging and Marking
- Order Picking and Processing
- Consultative Sales Techniques
- Effective Customer Service
- Expanding Territories
- Brand Awareness
- Conflict resolution
- Microsoft Office
Timeline
Package Handler
Fedex Ground
03.2022 - Current
Sales Supervisor
Time Warner Cable
01.2009 - 09.2015
Direct Sales Agent
Time Warner Cable
02.2008 - 01.2009
Sales Agent
Time Warner Cable
08.2005 - 01.2008
Customer Service Supervisor
Dun & Bradstreet
09.2003 - 08.2004
Assistant Project Manager
IBM
06.2000 - 01.2002
Associate of Applied Science - Computer Programming
Wesleyan College
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