Summary
Overview
Work History
Education
Skills
Certification
Proficiencies
Affiliations
References
Timeline
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Meghan McLaughlin

Brookline,MA

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Ocean Prime
05.2023 - Current
  • Greeting guests and showing them to their tables
  • Accurately deciding which server should be seated next based on coverage
  • Answering phone calls
  • Booking reservations based upon availability and guests' requests
  • Organizing the floor of the dining room to make sure the flow is appropriate

Administrative Assistant

Sargent Choice Nutrition Center
08.2022 - Current
  • Company Overview: Boston University
  • At the Nutrition Center, I answer phone calls, emails and any inquiries about the clinic
  • Email correspondence is accurate and effective, and is the main source of communication with patients
  • I schedule patients with appropriate providers, and organize the schedules of providers to match with patient needs
  • I am the insurance representative as well, and make daily calls to insurance companies to check benefits for all of the patients at the center
  • I also make claims calls for any issues with processing or missing payments
  • Patient confidentiality is key, and the goal is to always make sure the patient is happy and comfortable with their care.

Administrative Assistant

Center for Neurorehabilitation
08.2022 - Current
  • Company Overview: Boston University
  • The Neurorehab clinic boasts paperwork uploading, and the confirmation of signatures in any/ all aspects
  • This position is all in person correspondence with patients
  • From checking patients in, to then collecting any copays is the process of arrival at the front desk
  • Providing all scheduling needs is also included, and balancing provider schedules as well
  • Organization is key here, as there are many clients to help
  • For both of these positions above, I work closely with the administrative coordinator in assisting with any quick jobs or requests that need to be handled
  • I am the lead student assistant at the clinic, and have the trust of my higher ups to effectively complete any task that is handed to me

Education

Bachelor of Science - Human Physiology

Boston University
Boston, MA
05-2026

High School Diploma -

Nashua High School North
Nashua, NH
06.2022

Skills

  • Ability to work independently or as part of a team
  • Willingness to learn new skills
  • Quick to catch on to new tasks
  • Microsoft Applications: Word
  • Microsoft Applications: Excel
  • Microsoft Applications: Teams
  • Microsoft Applications: PowerPoint
  • EMR: RedCap
  • EMR: ECW
  • EMR: Clinicient
  • Telephone reception
  • Workflow optimization
  • Team collaboration
  • Verbal and written communication
  • Effective time management
  • Adaptable to change
  • Event planning assistance
  • Exceptional communication
  • Multitasking proficiency
  • Strong interpersonal skills
  • Front of house organization
  • Reservations management

Certification

  • HIPAA Certified
  • CPR Certified

Proficiencies

Word, Excel, Teams, Powerpoint, RedCap, ECW, Clinicient, OpenTable

Affiliations

  • Volunteered tutoring young children who lacked proficiency in reading, writing, math and science

References

References available upon request.

Timeline

Host

Ocean Prime
05.2023 - Current

Administrative Assistant

Sargent Choice Nutrition Center
08.2022 - Current

Administrative Assistant

Center for Neurorehabilitation
08.2022 - Current

Bachelor of Science - Human Physiology

Boston University

High School Diploma -

Nashua High School North

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Meghan McLaughlin