Summary
Work History
Education
Skills
Timeline
Generic

Erika Stanley

Salt Lake City,UT

Summary

Exemplary customer service and management. Executed appointment compliance from 76% to 82% in less than a quarter. Increased supplement sales by 19% in a quarter. Earned several team honors. Achieved top sales and awarded a trip to Finca Luna Nueva Farms in Costa Rica.

Work History

Appointment Clerk/Customer Service

XPO INC.
01.2023 - Current
  • Scheduled appointments efficiently using proprietary scheduling software.
  • - Walmart Retail Link
  • - Amazon Carrier Central
  • - OpenDock
  • - Kroger One Network
  • Rectified documentation errors
  • Conducted general clerical duties as assigned, filing, data entry and billing
  • Reviewed billing statements for accuracy and process for payment
  • Resolved invoice matching issues within the AP system
  • Managed incoming calls and provided accurate information to clients.

Cash Management Systems Logistics Coordinator

Technical Transportation
01.2022 - 01.2023
  • - Specialized transportation, delivery and installation procedures for recyclers & ATM’s.
  • - Pre-delivery site survey at the retailer’s location
  • - Pickup from the manufacturer’s site
  • Transportation to the retailer’s location
  • Secured remote storage if required Installation at time of delivery
  • Removal of legacy systems
  • Orchestrated transportation providers to ensure prompt and proper movement of shipments.
  • Reviewed purchase orders and shipping documents to ensure accuracy.
  • Facilitate special shipping arrangements as necessary.
  • Logistics issue resolution
  • Billing and invoicing.
  • Ensuring that the quality of all services provided meets required standards.

OSD Coordinator

Cross Country Freight Solutions
01.2021 - 01.2022
  • Inspected shipments.
  • Located overages, shortages, damaged freight
  • Analyzed and rectified freight issues.
  • Maintained accurate records for reporting OS&D and claims
  • Built relationships with Vendors and Interline Carriers.
  • Prepared documents to process OS&D freight.

Asst. Installation Coordinator

HomeStar Windows & Doors
  • Scheduling sales appointments Receive all Inventory from
  • Managed quotes for accuracy
  • Updated customers profiles
  • Confirmed installation and service dates
  • Created quotes for windows and doors on software

CSR/Educator

NutriGold Inc.
Orem, Utah
2019 - 2021
  • Accurately Processed B2B orders.
  • Processed back-order log for wholesale accounts.
  • Managed quarter/error logs.
  • Guided customers to make educated decisions regarding supplements.
  • Created daily pivot tables for warehouse inventory via Shopify.
  • Provided timely resolution of customer inquiries via phone, email, and chat.
  • Assisted in processing orders and managing returns efficiently.

Assistant Vitamin Manager

Sprouts Farmers Market
Utah
09.2017 - 09.2019
  • Ordered department inventory.
  • Keep track of inventory to ensure backstock is low.
  • Department resets as per schematics.
  • Built quarterly sales displays.
  • Sent weekly sales reports to the corporate office.

Vitamin Manager

Natural Grocers
Utah
06.2015 - 09.2017
  • Ordered inventory for vitamin department (800 skus)
  • Department Cycle Counts.
  • Responsible for inventory loss and discrepancy reports.
  • Forwarded daily sales figures.
  • Opened and closed store
  • Manager on duty

Education

Certificate - Massage Therapy

Myotherapy College of Utah

Skills

  • Proactive
  • Flexibility
  • Learning agility
  • Adaptability
  • Empathy
  • Deadline oriented
  • Workload management
  • Scheduling coordination

Timeline

Appointment Clerk/Customer Service

XPO INC.
01.2023 - Current

Cash Management Systems Logistics Coordinator

Technical Transportation
01.2022 - 01.2023

OSD Coordinator

Cross Country Freight Solutions
01.2021 - 01.2022

Assistant Vitamin Manager

Sprouts Farmers Market
09.2017 - 09.2019

Vitamin Manager

Natural Grocers
06.2015 - 09.2017

Asst. Installation Coordinator

HomeStar Windows & Doors

CSR/Educator

NutriGold Inc.
2019 - 2021

Certificate - Massage Therapy

Myotherapy College of Utah

Similar Profiles

  • Marco SpagnaMarco Spagna

    Customer Service Representative at AloricaCustomer Service Representative at Alorica

  • Karen SantosKaren Santos

    Admin and Customer Service Assistant at Eclipse Labels LtdAdmin and Customer Service Assistant at Eclipse Labels Ltd

  • Elvin RamtohulElvin Ramtohul

    COORDINATOR CUSTOMER SERVICE at AfrAsia Bank LtdCOORDINATOR CUSTOMER SERVICE at AfrAsia Bank Ltd

  • Maria SinoMaria Sino

    Customer Experience Specialist at Wagner Certified Collision CenterCustomer Experience Specialist at Wagner Certified Collision Center

CREATE PROFILE
Erika Stanley