Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Nebiat Alebachew

IS Customer Service Analyst
Canal Winchester,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual individual configures computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

IS Customer Service Analyst I Onsite

Nationwide Children's Hospital
Columbus, OH
10.2018 - Current
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Computer Repair Technician

PCM
Columbus, OH
02.2012 - 10.2018
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Refurbished used computers and technological equipment, saving companies money.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Security Officer

American Electric Power, AEP
Columbus, OH
02.2006 - 02.2012
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Education

Bachelor of Science - Computer Information System

DeVry University
Online
05.2015 - 06.2018

Skills

Technical Analysis

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Accomplishments

HDI Mid-Ohio Best Service and Support Technician January 2021

Certification

CompTIA A+

Timeline

IS Customer Service Analyst I Onsite

Nationwide Children's Hospital
10.2018 - Current

Bachelor of Science - Computer Information System

DeVry University
05.2015 - 06.2018

Computer Repair Technician

PCM
02.2012 - 10.2018

Security Officer

American Electric Power, AEP
02.2006 - 02.2012

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Nebiat AlebachewIS Customer Service Analyst