JUZAHLYN TATAD
Chula Vista,CA
Summary
Versatile business professional with a proven track record of over 8 in multitasking, analytical problem-solving, and exceptional customer service. Adept at adapting to diverse situations with a commitment to excellence. Possesses a strong work ethic, impeccable communication skills, and a demonstrated ability to thrive in multicultural environments. Proven expertise in planning, organizing, and executing events to enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Recreation Assistant
Department of Navy - Morale Welfare & Recreation (MWR)
11.2022 - 07.2023
- Exhibits excellent customer service and is a subject matter expert in providing local tourist information, booking trips, and other events
- Assisted in organizing 3 special events, resulting in increased community engagement.
- Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems, and providing proper information
- Politely assisted patrons in person and via telephone 100% of the time.
Child and Youth Program Worker
Department of the Navy - Morale Welfare & Recreation (MWR)
10.2021 - 10.2022
- Assist in implementing policies and regulations on planned activities.
- Collaborated with team members to develop comprehensive program plans and achieve project objectives.
- Provided exceptional support to participants, addressing concerns promptly and effectively resolving issues.
- Created safe and positive environment that was conducive to learning and entertaining activities.
School Aide
Rio Elementary School District
10.2016 - 06.2021
- Provide administrative support to school officials and other staff members.
- Assisted in the organization of school events, contributing to memorable experiences for students and families.
- Promoted positive communication between parents and school staff, fostering strong partnerships in support of student success.
- Served as a role model for students by displaying strong work ethic and commitment to education values daily.
Customer Service Associate
Navy Exchange
01.2013 - 08.2015
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
AS Business Administration -
Southwestern College
City College of San Francisco
San Francisco, CASan Francisco State University
San Francisco, CASkills
- Planning and organizational
- Team player
- Problem-Solving
- Customer Service
- Strong work ethic
- Excellent communication skills
- Quality Control
- Superb ability to multitask, research, and analyze
- Proficient in Microsoft Office Suites
Timeline
Recreation Assistant
Department of Navy - Morale Welfare & Recreation (MWR)
11.2022 - 07.2023
Child and Youth Program Worker
Department of the Navy - Morale Welfare & Recreation (MWR)
10.2021 - 10.2022
School Aide
Rio Elementary School District
10.2016 - 06.2021
Customer Service Associate
Navy Exchange
01.2013 - 08.2015
AS Business Administration -
Southwestern College
City College of San Francisco
San Francisco State University
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