Heidi Julee Duran
Bartender
Houston,TX
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Bartender & Server
Mandito’s
10.2024 - Current
- Open & close bar in a timely manner
- Prepared a variety of mixed drinks for bar guest & restaurant guest
- Maintained a clean & organized bar
- Kept inventory bar well-stocked by anticipating demand based on seasonality
Server, Barista, & Food Expeditor
Adair Kitchen
03.2024 - 10.2024
- Demonstrate & assist with extensive knowledge of the menu
- Provide recommendations on food & wine pairing
- Have a complete knowledge on the POS system used & able to take payments on bills
- Able to manage tables whilst paying attention to cleanliness & order in the restaurant
- Able to create coffee & other beverages
- Assist kitchen with upholding food quality standards
- Inspecting dishes for final presentation & make final preparations on dishes
Counterserver & Food Expeditor
Velvet Taco
07.2023 - 03.2024
- Deliver effective results in the area of quality, guest service, & cleanliness of restaurant
- Able to take payments & understand the POS system being used
- Demonstrate & assist with extensive knowledge of the menu
FOH Team Lead
Tacodeli
Houston, TX
08.2021 - 07.2023
- Continue to help develop and train new and current Team Members
- Coach and develop Team Members on Employee Satisfaction, Staffing Needs, Training and Orientation, Positive and Direct
- Ensure that all Team Members exhibit excellent customer service
- Educate Team Members on all appropriate HR policies, labor laws, Health Department Regulations, safety and security procedures, and ensure all policies, regulations, and procedures are
- Serve as a liaison between FOH and Kitchen employees with Kitchen Manager on any execution
- Utilize and maintain operational documents when needed for FOH and BOH
- Assist troubleshooting facility
- Know who to call and when to call
- Have knowledge and be able to use the accounting system to enter amounts during opening and closing
TSA Enrollment Agent
Staples
03.2020 - 08.2021
- Collaborative and inclusive as I provide great customer service in the stores by helping customers realize an easier flying experience through TSA Precheck or by initiating background checks and other services for various federal or state programs
- Help complete applications in a timely order
Bakery Representative
HEB
09.2019 - 02.2020
- Provide a well-stocked, well-maintained department while providing superior customer service
- Prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards
Clerk in the Bakery
Mi Tienda
03.2019 - 08.2019
- Provide a well-stocked, well-maintained department while providing great customer service
- Preparing, packing, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards
- Knowledgeable and able to use the POS system to ring guest’s sweet bread and cakes, computes total amounts, and collect payment from guests
Education
BBA - Accounting
Lone Star College
Houston, TX 8 2022 - Current
High School - undefined
Andy Dekaney High School
Houston, TX 01.2017 - 05.2018
High School - undefined
North Houston Early College High School
Houston, TX 08.2014 - 12.2016
Skills
- Bilingual (Spanish and English)
- Problem Solving Skills
- Critical Thinking Skills
- Teamwork
- Flexibility
- Communication Skills
- Organization Skills
- Attention to Detail
- Responsibility
Beverage preparation
Payment processing
Suggestive selling
Certification
TWIC
Timeline
Bartender & Server
Mandito’s
10.2024 - Current
Server, Barista, & Food Expeditor
Adair Kitchen
03.2024 - 10.2024
Counterserver & Food Expeditor
Velvet Taco
07.2023 - 03.2024
FOH Team Lead
Tacodeli
08.2021 - 07.2023
TSA Enrollment Agent
Staples
03.2020 - 08.2021
Bakery Representative
HEB
09.2019 - 02.2020
Clerk in the Bakery
Mi Tienda
03.2019 - 08.2019
High School - undefined
Andy Dekaney High School
01.2017 - 05.2018
High School - undefined
North Houston Early College High School
08.2014 - 12.2016
BBA - Accounting
Lone Star College
8 2022 - Current
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