Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Information
Languages
Timeline
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ANA OLMOS

Austin

Summary

Friendly and professional server and bartender with over six years of experience in fast-paced restaurant environments. Skilled in providing exceptional customer service, maintaining high standards of hospitality, and creating memorable guest experiences. Bilingual communicator who works well with diverse teams and enjoys ensuring every guest feels welcome.

Qualified [Desired Position] with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender & Server

Union Drafthouse
01.2021 - 01.2024
  • Delivered high-quality service in a fast-paced dining and bar environment.
  • Expertly mixed craft cocktails and recommended beer and wine pairings.
  • Maintained a clean, organized bar and ensured compliance with safety and alcohol regulations.
  • Built strong relationships with regular customers and team members.

Server

The Grove
01.2020 - 01.2021
  • Provided attentive and friendly service, ensuring guests had an excellent dining experience.
  • Assisted in coordinating table service, drink orders, and food delivery.
  • Upsold menu items and beverages, increasing overall restaurant revenue.

Server

Piatti Restaurant
02.2018 - 02.2020
  • Served and supported large volumes of customers efficiently and courteously.
  • Collaborated with team members to ensure timely preparation and service of meals.
  • Maintained strong knowledge of menu items, including wine and beer varieties.

Education

Continuing Education - Biology

University of Texas at El Paso
El Paso, TX

Associate of Science - Biology

El Paso Community College
El Paso, TX

High School Diploma - undefined

Socorro High School
El Paso, TX
01.2020

Skills

  • Bilingual: Fluent in English and Spanish
  • Excellent communication & teamwork
  • Knowledge of beer and wine varieties (happy beers, blondes, lagers, etc)
  • Customer service & conflict resolution
  • Detail-oriented and organized
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Menu memorization
  • Memory retention
  • Alcohol awareness
  • Food service
  • Team training and development

Accomplishments

  • Increased revenue 20% by implementing unique promotions.
  • Won "Most drinks " Award for a specific drink being sold repeatedly and the most out of all my coworkers.

Certification

  • Food Handler Certification (Up to date)
  • TABC Certification (Up to date)

Additional Information

  • Dog sitter with experience caring for multiple pets
  • Passionate about hospitality and creating enjoyable guest experiences

Languages

English
Native or Bilingual

Timeline

Bartender & Server

Union Drafthouse
01.2021 - 01.2024

Server

The Grove
01.2020 - 01.2021

Server

Piatti Restaurant
02.2018 - 02.2020

Associate of Science - Biology

El Paso Community College

High School Diploma - undefined

Socorro High School

Continuing Education - Biology

University of Texas at El Paso
ANA OLMOS