Dondre Jackson
Washington,DC
Summary
To secure a challenging position that indulges in my professional growth while also allowing me to utilize my knowledge in customer service, and team leadership.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Smile Direct Club
02.2020 - 12.2023
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Coordinated employee schedules to provide adequate coverage according to business demands
- Meet and Greet Customer, Engage with listen skills making my client feel comfortable
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Manager
Verizon
07.2018 - 01.2020
- Provided customer assistance and performed stocking duties
- Surpass the daily quota on products including cellular phones, tablets, computers, and mobile accessories
- Help my team members close sales, teach different techniques, with also making them more comfortable in their work with ice breakers or great approaching tips
- Creating and exploring SMB leads and deals to help business grow and build reports
- Kept a record of customer profiles and accounts
- Also Tracking KPI/UPI to update the team on current goals or the quota of the month.
- EOD Reports that details projecting the store goals for the next day, Quick synopsis of the team contribution to sales or moments of their skills going above and beyond, highlighting what was said and done throughout the day
Sales Consultant
Best Buy Mobile
04.2015 - 05.2018
- Execute and maintain all visual marketing directives to company and/or leased partner standards; ensure all periodically promotional sign changes are executed
- Demonstrate good safety practices in the department when performing all functions of the job, support and adhere to all safety practices as communicated in the safety videos and safety assessment
- Address any concerns with business partners
- Met the daily quota on products including cellular phones, tablets, computers, and mobile accessories
- Skilled in closing multiple line deals, including families and business line deal
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Customer Service
T-Mobile
10.2014 - 03.2018
- Used computers to track various electronic products, such as phones and tablets and other items
- Directing customer to make sure they get the right service and needs are done
- Provided customer assistance and performed restocking duties
- Answered and forwarded phone calls regarding customer concerns
Mover/helper
Marlow Furniture
01.2014 - 08.2014
- Assists/helps with the pick-up, loading, and delivering of household goods & commercial equipment in accordance with the established standards and procedures
- Follows instructions from crew leader and adheres to all company policies and safety rules
- Performs work within a professional and timely manner
- Assist delivery driver in maintaining and cleaning all equipment
- Performed other duties deemed necessary by the delivery supervisor or the director of operations
Ralph Lauren Sales Specialist
Macy's
09.2010 - 12.2013
- Met sales daily quota on Ralph Lauren product
- Provided rapid check-out support in a timely manner
- Assisted customer with clothing selections and knowledge of products
- Performed restocking and clean up duties
Education
High School Diploma -
Springbrook High School
01.2010
Skills
- Proficient Knowledge of Microsoft Office: Word, Excel, PowerPoint
- Decision-making
- Motivational skills
- Sales tracking
- Market intelligence
- Promotional sales events
- KPI analysis
- Strategic planning
Timeline
Assistant Manager
Smile Direct Club
02.2020 - 12.2023
Sales Manager
Verizon
07.2018 - 01.2020
Sales Consultant
Best Buy Mobile
04.2015 - 05.2018
Customer Service
T-Mobile
10.2014 - 03.2018
Mover/helper
Marlow Furniture
01.2014 - 08.2014
Ralph Lauren Sales Specialist
Macy's
09.2010 - 12.2013
High School Diploma -
Springbrook High School
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