Melesio Rivera
Hollister,CA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
Work History
Platform Technican
Mindtree @ Intel
Santa Clara, CA
12.2021 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on [Equipment].
- Organized work to meet demanding production goals.
- Update BIOs to the newest firmware.
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
Computer Technician
Auction BDI
Milpitas, CA
05.2021 - 12.2022
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
Customer Service Driver
First Choice Coffee Service, Us
Santa Clara, CA
11.2018 - 04.2021
- Kept accurate log of daily deliveries and pick-ups.
- Picked up and delivered trucks for service department.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Planned delivery routes and most efficient methods of distribution.
Education
No Degree - CompTIA Network+
CompTIA
OnlineGoogle IT Support - IT
Coursera
Online02.2021
High School Diploma -
San Benito High School
Hollister, CA06.2010
Skills
- Customer Service
- Routine Inspections
- Prevention Strategies
- Preventative Maintenance
- Heavy Lifting
- Attention to Detail
- System Tests
- Active Learning
- Desktops, Laptops and Mobile Devices
- Collaborative Team Player
- Troubleshooting Network Issues
- Low-Voltage Cabling
- Computer Hardware Knowledge
- Debugging
- Kayako Support Ticketing System
- Configuring Devices
Timeline
Platform Technican
Mindtree @ Intel
12.2021 - Current
Computer Technician
Auction BDI
05.2021 - 12.2022
Customer Service Driver
First Choice Coffee Service, Us
11.2018 - 04.2021
No Degree - CompTIA Network+
CompTIA
Google IT Support - IT
Coursera
High School Diploma -
San Benito High School