Aimee T. Francis
Fresno,CA
Summary
To contribute my leadership oriented, positive outlook and office knowledge to growing position with a new company.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Accounts Service Manager
Central California Ent Medical Group
03.2024 - Current
- Experience in Quickbooks, Microsoft word, Modernizing Medicine, Surgical Information Systems
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous improvement within the organization.
- Established clear lines of communication between stakeholders involved in the account management process, fostering collaboration across teams.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Managed vendor contracts effectively, reviewing terms periodically to ensure alignment with company objectives.
- Ensured compliance with local, state, and federal tax regulations by maintaining up-to-date knowledge of tax laws affecting accounts payable activities.
Clinical Manager
Central California Ent Medical Group
09.2012 - 03.2024
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Regularly evaluated employee performance and provided feedback.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Lead Certified Research Coordinator
Central California Ent Medical Group
09.2007 - 03.2024
- Spearheaded efforts towards continuous improvement within the research team by identifying areas for potential growth.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Improved participant recruitment strategies, leading to a higher number of qualified candidates for studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Ensured data integrity by implementing robust quality control measures.
- Monitored project progress closely, proactively addressing any issues that arose to ensure smooth operations.
- Coordinated protocol development, equipment preparation and materials purchasing for planned studies.
- Improved team collaboration by facilitating effective communication between departments.
- Reviewed literature extensively to stay informed about industry trends and advancements in related fields of study.
- Maintained strict adherence to ethical guidelines in all aspects of research coordination, ensuring study integrity and compliance with regulations.
- Gathered, processed, and shipped lab specimens.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
Education
Medical assistant - Back/Front office Medical Assistant
Gallen College
Fresno, CA01.2002
Certified Accounting assistant - certified Accounting Assistant
Fresno City College
Fresno, CA01.2000
Skills
- Teamwork and collaboration
- Adaptability and flexibility
- Data-driven decision making
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Verbal and written communication
- Work Planning and Prioritization
- Scheduling and coordinating
- Managing operations and efficiency
- Documentation and reporting
- Continuous improvement
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Notary Public Certified
- ICH-GCP Training
- IATA Certified
- CPR/AED Certification
Timeline
Accounts Service Manager
Central California Ent Medical Group
03.2024 - Current
Clinical Manager
Central California Ent Medical Group
09.2012 - 03.2024
Lead Certified Research Coordinator
Central California Ent Medical Group
09.2007 - 03.2024
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Notary Public Certified
- ICH-GCP Training
- IATA Certified
- CPR/AED Certification
Medical assistant - Back/Front office Medical Assistant
Gallen College
Certified Accounting assistant - certified Accounting Assistant
Fresno City College
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