Herbert Williams
Retail Management
Orlando,Florida
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Veteran manager with top-level skills in customer service and employee relations. Likeable personality and customer-focused background coupled with expertise in production. Ready to tackle new challenges and build success with exciting organization.
Overview
15
15
years of professional experience
Work History
Produce Associate
Walmart
Orlando, Florida
08.2021 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Stocked fruits and vegetables and removed old or poor quality products.
Store Manager
Family Dollar
Winter Garden, FL
11.2020 - 08.2021
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
Assistant Store Manager
Circle K
Orlando, FL
02.2018 - 07.2020
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. My last inventory result was 2.7%. The year prior to me taking over it was 4.5%
Store Manager
Family Dollar
Orlando, Florida
05.2016 - 02.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Assistant Store Manager
Family Dollar
Orlando, Florida
05.2016 - 07.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Field Supervisor
Jugganott Recycling
Orlando, United States
02.2007 - 05.2016
- Met with customers to resolve issues and build productive relationships.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development
- Kept teams on task to complete milestones on time
Education
High School Diploma -
West Orange High School
Winter Garden, FL 05.1990 - 05.1990
No Degree - Business Management
Valencia College
Orlando, FL 01.1994 - 06.1994
Skills
Relationship building and management
Training
Human resource policies
Staff Management
Employee scheduling
Staff supervision
Stock management
Operations
Accomplishments
- Supervised team of 10 staff members.
- Recruited 4 successful new managers within one year. They continued to work for company for years after I left. 1 offered the store manager position I vacated.
Timeline
Produce Associate
Walmart
08.2021 - Current
Store Manager
Family Dollar
11.2020 - 08.2021
Assistant Store Manager
Circle K
02.2018 - 07.2020
Store Manager
Family Dollar
05.2016 - 02.2018
Assistant Store Manager
Family Dollar
05.2016 - 07.2016
Field Supervisor
Jugganott Recycling
02.2007 - 05.2016
No Degree - Business Management
Valencia College
01.1994 - 06.1994
High School Diploma -
West Orange High School
05.1990 - 05.1990