Nicole Estrella
Cumberland,Rhode Island
Summary
Dedicated professional employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Florist
Golden Gate Studios
Cranston, RI
05.2016 - Current
- Prepared new flower and greenery shipments for arrangements by processing, caring, and organizing orders.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Properly package flowers and plants for damage-free delivery.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted with creating plans and communicated deadlines to ensure projects were completed on time.
- Developed and maintained courteous and effective working relationships.
Legal Secretary
Rossi Law Offices
Smithfield, RI
04.2013 - 04.2016
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents.
- Processed appeals, motions and writ of attachments.
- Obtained signatures from attorneys for legal documents.
- Organized files for court proceedings.
- Assisted attorneys in collecting employment, bank and Re al estate records.
- Prepared legal correspondence for legal assistants and attorneys.
Shift Manager
McDonalds
Cumberland, RI
05.2007 - 04.2012
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained back-up associates and led crew members in managing operations of storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Recruited and interviewed candidates for employment to evaluate readiness and fit for position.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Massage Therapy Certificate - Massage Therapy
Bancroft School of Massage Therapy
Worcester, MA03.2019
High School Diploma -
Cumberland High School
Cumberland, RI06.2007
Skills
- Care and handling techniques
- Merchandise display assembly
- Inventory management and ordering
- Flower arranging
- Floral shop assistance
- Training and Development
- Active Listening
- Problem Solving
- Case Files Organization
- Legal Research Software
- Critical Thinking
- Inventory controls
- Accurate money handling
Timeline
Florist
Golden Gate Studios
05.2016 - Current
Legal Secretary
Rossi Law Offices
04.2013 - 04.2016
Shift Manager
McDonalds
05.2007 - 04.2012
Massage Therapy Certificate - Massage Therapy
Bancroft School of Massage Therapy
High School Diploma -
Cumberland High School