Katheryn Ellison

Florist

Flower Lab

Seattle

09.2013 - Current

Designed custom floral arrangements for various events and occasions.
Collaborated with team members to fulfill large event orders efficiently.
Trained new staff on floral design techniques and customer service practices.
Implemented process improvements for order fulfillment and workflow efficiency.
Developed creative marketing materials to promote seasonal flower offerings.
Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
Kept the store clean and organized at all times.
Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
Organized the store's inventory of plants, vases, containers, and other supplies.
Updated the store's website with new products and services offered.
Checked quality of incoming shipments of flowers to make sure they met standards.
Monitored competitors' pricing strategies in order to remain competitive in the market.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Developed relationships with vendors to acquire discounts on bulk purchases.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
Planned out flower arrangements for corporate events according to client specifications.
Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Managed customer orders, requests, and complaints in a timely manner.
Assisted with loading floral arrangements onto delivery trucks.
Tracked shipments to ensure timely delivery of flowers.
Maintained detailed records of customer orders and invoices.
Took photographs of completed floral arrangements for promotional purposes.