ANGELA RUSSELL
ZUROLOGY
Tamarac,FL
14
years of professional experience
Dynamic and compliance-focused Revenue Cycle Leader with over 15 years of extensive experience in healthcare operations and billing within physician practice networks. Proven success in safeguarding revenue integrity while ensuring strict adherence to HIPAA compliance plans, Corporate Codes of Conduct, and federal and state regulatory frameworks. Expertise in optimizing the entire claims lifecycle, including high-volume charge entry, daily audit trail resolution, ERA processing, and delinquent insurance recovery. Highly skilled in conducting pre-visit financial audits to achieve 100% front-office co-pay and balance collection, supported by a strong background in Criminal Justice that enhances the ability to interpret complex statutory rules and manage sensitive documentation effectively.
Work History
Revenue Cycle Management Team Lead
7 Months- Direct daily revenue cycle operations for a high-volume specialty practice, coordinating workflows to ensure all clinical charges are entered accurately and submitted within strict timely filing windows.
- Execute daily audit trails and claims activity reviews, clearing system edits to maximize first-pass clean claim rates.
- Enforce absolute adherence to corporate compliance policies, HIPAA privacy standards, and federal/state regulations across all team documentation and payer communications.
- Design and implement updated financial responsibility protocols for front-office staff; audit patient financial data 48 hours prior to scheduled visits to guarantee the precise collection of co-pays and past-due balances at the time of service.
- Generate comprehensive daily activity metrics and analytical management reports to monitor outstanding accounts receivable, track team productivity, and update executive leadership on operational health.
Billing Manager
2 Years- Oversaw end-to-end billing operations and revenue cycle activities for a complex multi-provider oncology practice, supervising daily workflows for claim follow-up, insurance verification, and account resolution.
- Processed electronic remittance advices (ERAs), managed complex payment postings, executed adjustments, and balanced daily financial activity to prepare structured batch reports for accounting and executive directors.
- Spearheaded the systematic review and resolution of 50-100 delinquent insurance claims and aged patient balances, significantly reducing overall Days Sales Outstanding (DSO).
- Monitored and resolved complex credit balances, maintaining meticulous documentation in absolute compliance with state financial regulations and organizational compliance standards.
- Conducted continuous staff training on evolving payer requirements, compliance standards, and Availity/portal optimization to eliminate automated systemic denials.
Billing Specialist
11 Years- Managed a high-volume caseload specializing in Medicare and Medicaid claim resolution, ensuring 100% compliance with federal billing guidelines and organizational policies.
- Successfully recovered approximately $100,000 in previously uncollected revenue through detailed medical record research, NCCI edit analysis, and aggressive appeal efforts on denied claims.
- Balanced daily financial activity postings and performed routine audits on delinquent accounts to isolate, track, and resolve persistent payer underpayments.
- Collaborated extensively with multidisciplinary healthcare teams, providers, and payers to streamline communication, resolve complex patient balance complaints, and improve overall account liquidation efficiency.
Education
Bachelor of Criminal Justice - Minor in Social Work
Associate of Arts
Skills
Revenue Cycle Management
Efficient charge processing
Accounts Receivable Optimization
Denial Management
Technical Skills
Availity Portal, eClinicalWorks (eCW), Epic, Salesforce, Microsoft Office Suite (Advanced Excel), Google Workspace, Electronic Records Management, Medicaid & Medicare Portals, Database Management, Clear Claim Builds & Diagnosis Mapping
Timeline
Revenue Cycle Management Team Lead
ZUROLOGY
01.2026 - CurrentRead More
Billing Manager
SOUTH FLORIDA CENTER FOR GYNECOLOGIC ONCOLOGY
01.2024 - 01.2026Read More
Billing Specialist
CATHOLIC HEALTH SERVICES
01.2013 - 01.2024Read More
Florida Atlantic University
Bachelor of Criminal Justice from Minor in Social Work
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Valencia College
Associate of Arts
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