Anna Seaman
Summary
Strategic Revenue Cycle Leader with 10+ years of progressive experience driving performance across cash posting, accounts receivable, denial prevention, and multi‑department operations. Proven success leading high‑volume teams, optimizing workflows, and improving payment posting timeliness and accuracy. AAPC Certified Professional Biller (CPB) with strong analytical capabilities, advanced Excel skills, and a track record of using data to reduce errors, prevent denials, and enhance reimbursement outcomes. Recognized for motivational leadership, operational excellence, and building high‑performance, collaborative teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Revenue Cycle Team Lead
Virtual Business Office Associates
Columbia
10.2024 - Current
- Led multiple revenue cycle projects targeting cash posting, A/R resolution, and denial prevention analytics.
- Analyzed payer trends, denial patterns, and posting discrepancies to identify root causes and implement corrective actions.
- Collaborated with cross-functional teams to enhance workflows, improving posting accuracy and turnaround times.
- Coached and trained staff while monitoring performance to ensure consistency and quality.
- Utilized data dashboards and reporting tools to track KPIs and escalate issues for continuous improvement.
- Partnered with leadership to develop strategies that minimize avoidable denials and improve reimbursement efficiency.
Revenue Cycle Manager
Baptist Health
Jacksonville
03.2021 - 12.2023
- Directed daily operations for the Credits/Refunds division within Cash Applications.
- Ensured accurate and timely posting of payments, credits, and undistributed balances.
- Maintained staffing levels and optimized workflows to support high‑volume posting demands.
- Collaborated with stakeholders to resolve misapplied payments and unposted credits.
- Developed management tools that improved team productivity and process efficiency.
- Presented monthly performance metrics to executive leadership and led departmental meetings.
- Fostered a culture of professionalism, diversity, and continuous improvement.
Payment Posting Supervisor
Baptist Primary Care
Jacksonville
02.2017 - 03.2021
- Supervised a high‑volume payment posting team supporting $14M+ in monthly revenue.
- Reconciled ACH deposits and ensured accurate, timely posting within a 72‑hour goal.
- Ensured compliance with payer guidelines and Florida billing statutes.
- Identified denial and error trends, escalating issues to management for timely resolution.
- Developed cross‑training modules to enhance team versatility and improve overall performance.
- Led morale‑building initiatives and coached staff to foster professional development.
Education
Associate of Applied Science - Office Technology
Nassau Community College
Garden City, NY05-1996
Skills
- Revenue cycle management
- Claims processing
- Patient billing
- Performance metrics
- Financial reporting
- Workflow optimization
- Data analysis
- Epic EMR System
- AAPC CPB
Certification
- AAPC CPB (Certified Professional Biller)
Affiliations
- Volunteer for The Church of Eleven22 Hospitality and Childcare
Timeline
Revenue Cycle Team Lead
Virtual Business Office Associates
10.2024 - Current
Revenue Cycle Manager
Baptist Health
03.2021 - 12.2023
Payment Posting Supervisor
Baptist Primary Care
02.2017 - 03.2021
Associate of Applied Science - Office Technology
Nassau Community College