Tara Brown
Estacada,OR
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Knowledgeable and dedicated customer service professional with extensive experience Amazon industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Altamar Mobile Homes
Milwaukie, Oregon
11.2021 - 02.2022
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Customer Service Representative
Amazon
Lake Oswego, OR
12.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Associate of Science - Certified Medical Assistant
Pioneer Pacific College
Wilsonville, OR04.2013
Skills
- Critical Thinking
- Decision Making
- Bedside Care
- Sound Judgment
- Diet and Nutrition
- Responding to Difficult Customers
- Customer Retention Strategies
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Multitasking and Prioritization
Certification
- NCCT Certification for 9 years
- HIPAA- CPR-First Aid Certification
Timeline
Personal Care Assistant
Altamar Mobile Homes
11.2021 - 02.2022
Customer Service Representative
Amazon
12.2019 - 01.2022
Associate of Science - Certified Medical Assistant
Pioneer Pacific College