Torri Burgess
Annette
Pearland,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Summer Camp Counselor
Evelyn Rubenstein Jewish Community Center
Houston, TX
05.2017 - 08.2019
- I supported the children's active listening and offered encouragement.
- Organized and guided group activities by leading, coaching and participating with campers.
- Led groups of children safely through variety of camp activities.
- Kept athletic and gaming equipment and facilities organized and maintained.
- supervised camper activities to address behavioral issues and promote fun, safety, and inclusivity.
- I worked there for two summers and loved everyday of it.
All Around Assioate
Urban Air Trampoline And Adventure Park
Houston, TX
09.2018 - 04.2019
- Answered questions about store policies and addressed customer concerns.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Planned parties according to customer specifications.
- Planned themes for birthday parties and purchased decorations.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Retail Sales Associate
TJ Maxx, TJX Companies
Pearland, TX
10.2019 - 05.2020
- Helped customers complete purchases, locate items and join reward programs.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
Apparel Associate
Academy Sports Outdoors
Pearland, TX
11.2020 - 01.2021
- Created stunning displays to capture customer attention. and increase sales.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- A Seasonal Worker
Delivery Driver
Shipt
Pearland, Texas
05.2021 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Seasonal worker and Self Empolyed
Remote Sales & Marketing Internship
Greek House
Houston, TX
05.2021 - 08.2021
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- A remote internship
Front End Associate
Costco
Webster, Texas
11.2021 - 01.2022
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Gathered shopping baskets and carts and relocated them to designated areas.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Seasonal Worker
Education
Political Science And Government
Dillard University
New Orleans, LA 08.2020 - 05.2024
High School Diploma -
Pearland High School
Pearland, TX 08.2016 - 05.2020
Skills
Merchandising and display assembly
Time management
Team contribution
Knowledgeable
Basic math skills
Written and verbal communication
Reports and documents
Cash register operation
Refund handling
Creative problem solving
POS systems expert
Timeline
Front End Associate
Costco
11.2021 - 01.2022
Delivery Driver
Shipt
05.2021 - 09.2021
Remote Sales & Marketing Internship
Greek House
05.2021 - 08.2021
Apparel Associate
Academy Sports Outdoors
11.2020 - 01.2021
Political Science And Government
Dillard University
08.2020 - 05.2024
Retail Sales Associate
TJ Maxx, TJX Companies
10.2019 - 05.2020
All Around Assioate
Urban Air Trampoline And Adventure Park
09.2018 - 04.2019
Summer Camp Counselor
Evelyn Rubenstein Jewish Community Center
05.2017 - 08.2019
High School Diploma -
Pearland High School
08.2016 - 05.2020