Kristyne Lorenzo
Miami,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Belen Lorenzo
Miami, FL
02.2009 - Current
- Informed customers about products and services by answering their queries with accuracy.
- Collaborated with cross-functional teams to identify and implement solutions that effectively addressed customer requirements.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Election Poll Worker
Miami-Dade County
Miami, FL
11.2008 - 12.2008
- Provided assistance to voters by explaining voting procedures and answering questions.
- Distributed ballots to voters, ensuring they were given the correct ballot type.
- Assisted in setting up the polling station prior to opening time, including arranging chairs and tables for voters.
- Greeted guests and vendors to assist in navigating space.
Education
Associate of Arts - Physical Therapy (Pre-Physical Therapy)
Miami Dade College
Miami, FL06-2013
Skills
- Product Knowledge
- Account Updating
- Customer Service
- Credit Card Payment Processing
- Order Processing
Affiliations
- Middle school Softball 2001-2004.
- Middle school Basketball 2001-2004.
- Middle school Tennis 2003-2004.
- High school J.V. Basketball team 2004-2005.
References
References available upon request.
Timeline
Customer Service Representative
Belen Lorenzo
02.2009 - Current
Election Poll Worker
Miami-Dade County
11.2008 - 12.2008
Associate of Arts - Physical Therapy (Pre-Physical Therapy)
Miami Dade College
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