Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Martinez

Hopkinsville,KY

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Hardworking Deli Clerk with 1 year of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Deli Associate

Walmart
Hopkinsville, KY
04.2021 - Current
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Team Leader Manager

Chick-fil-A
Hopkinsville, KY
09.2019 - 03.2021
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Bachelor of Science - Criminal Justice

Murray State University
Murray, KY
08.2022

Associate of Arts -

Hopkinsville Community College
Hopkinsville, KY
05.2020

Associate of Science -

Hopkinsville Community College
Hopkinsville, KY
05.2020

High School Diploma -

Hopkinsville High School
Hopkinsville, KY
05.2018

Skills

  • Food Packaging and Labeling
  • Kitchen Safety Standards
  • Food Rotation
  • Proper Food Handling
  • Adaptability and Flexibility
  • Equipment Safety
  • Ingredient and Food Preparation
  • Teamwork and Collaboration
  • Overseeing Daily Activities
  • Coaching and Mentoring
  • Environmental Practices
  • Verbal and Written Communication

Timeline

Deli Associate

Walmart
04.2021 - Current

Team Leader Manager

Chick-fil-A
09.2019 - 03.2021

Bachelor of Science - Criminal Justice

Murray State University

Associate of Arts -

Hopkinsville Community College

Associate of Science -

Hopkinsville Community College

High School Diploma -

Hopkinsville High School
Alejandra Martinez