Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Tiffany Wrenn

Birmingham,Alabama

Summary

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Detailed-oriented direct care worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients.

Overview

13
13
years of professional experience

Work History

IN-HOME CAREGIVER

MRS.WELDON
05.2019 - 01.2023
  • Provided personal care and companionship to elderly individuals in their homes
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating
  • Planned nutritious meals snacks according to dietary guidelines
  • Encouraged social interaction among clients through conversation or participation in activities
  • Developed relationships with family members and caregivers of clients
  • Adhered to safety standards while providing care in the home setting
  • Respected client privacy rights at all times when providing services
  • Followed agency policies and procedures when delivering care
  • Maintained a clean work environment throughout the shift.

DELI SALES ASSOCIATE

PUBLIX
02.2015 - 12.2020
  • Greeted customers in a friendly and professional manner
  • Prepared food items according to customers' orders
  • Stocked shelves
  • Ensured that all food was served in accordance with health code regulations
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

FLOORING AND BLINDS SPECIALIST

HOME DEPOT
01.2012 - 11.2015
  • Assessed and measured customers' flooring needs to determine appropriate materials
  • Provided detailed estimates of labor costs, material cost, and time frames for completion of projects
  • Ordered materials needed for installation of new flooring and blind systems
  • Provided exceptional customer service to clients by answering their questions
  • Developed sales strategies to increase store revenues and profitability
  • Worked with vendors to negotiate pricing on blinds and flooring materials
  • Trained new staff members on company policies regarding sales processes and procedures
  • Checked in with customers to determine satisfaction and respond to any questions
  • Maintained knowledge of sales and promotions, return policies and security practices.

Call Center Representative

T-Mobile
09.2009 - 10.2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Associate of Science in Nursing -

Beville State Community College
Sumiton, Al

Skills

  • Medication Administration
  • Clinical Quality program standards
  • Meal planning
  • Case management
  • Care plan management
  • Client safety and first aid
  • Care plan assessment
  • Deadline management
  • POS software
  • Team leadership
  • Staff support
  • Excellent written and verbal communication
  • Engaging with diverse customers
  • Goal-driven
  • Strong communication and Interpersonal skills
  • Detailed-oriented
  • Meeting sales goals
  • Customer assistance
  • Friendly and helpful
  • Decision-making

Activities

  • Theater
  • Environmental conservation
  • Art
  • Hiking
  • Skiing
  • Bible study
  • Travel
  • Nature
  • Horseback riding
  • Mud riding
  • Swimming

Timeline

IN-HOME CAREGIVER

MRS.WELDON
05.2019 - 01.2023

DELI SALES ASSOCIATE

PUBLIX
02.2015 - 12.2020

FLOORING AND BLINDS SPECIALIST

HOME DEPOT
01.2012 - 11.2015

Call Center Representative

T-Mobile
09.2009 - 10.2012

Associate of Science in Nursing -

Beville State Community College

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Tiffany Wrenn