Office 365
Christopher J Burdier
IT Technician Level 2-4
Manchester,CT
Summary
Friendly Help Desk Technician with 8 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
End User Support Technician
Collins Aerospace
Windsor Locks, CT
10.2021 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed tests of functionality, security and performance of different workstations and devices.
- Processed over [Number] support requests weekly for technical assistance on wide range of issues related to [Software].
- Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Customer Service Representative
Stop and shop
South Windsor, CT
08.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
assistant manager and Customer Service Representative, IT Technician Level
Grupo Morada de jesus
01.2014 - 09.2016
- Repair laptop, desktop and tablets.
- Also managing the network and windows 10 support.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Completed job reports and logs immediately following service calls.
Education
High school diploma - IT Technician & Network
Jose Delio Guzman
08.2011 - 09.2016
Skills
Support Ticket System Management
Remote System Analysis
Technical Support Triage
Mac systems
Software diagnosis
Desktop support
TCP/IP
Application support
Technical issues analysis
Data Management
Additional Information
- Willing to relocate: Anywhere
Software
Software Center
And more
Timeline
End User Support Technician
Collins Aerospace
10.2021 - Current
Customer Service Representative
Stop and shop
08.2019 - 10.2021
assistant manager and Customer Service Representative, IT Technician Level
Grupo Morada de jesus
01.2014 - 09.2016
High school diploma - IT Technician & Network
Jose Delio Guzman
08.2011 - 09.2016