Teharan Bynum
Green Bay
Summary
Experienced and dedicated IT Support professional with a proven track record of delivering exceptional technical support and troubleshooting services. Skilled in diagnosing and resolving hardware, software, and network issues efficiently to minimize downtime and optimize system performance. Proficient in providing user training and documentation to enhance end-user understanding and proficiency. Strong communication and interpersonal skills with a commitment to providing outstanding customer service and technical assistance. Adept at working independently or as part of a team in fast-paced environments to ensure smooth IT operations and deliver reliable IT solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
End User Support Technician
Humana
09.2024 - Current
- Provided technical support to end-users, troubleshooting software issues in a timely manner for Humana workstations
- Resolved hundreds of help desk tickets within SLA timeframe
- Maintained accurate documentation of all support requests and resolutions in ticketing system
- Performed regular maintenance tasks such as software updates, virus scans, and system backups
- Implemented security measures such as password policies and data encryption to protect sensitive information
IT Service Technician
World Wide Tech Services (WWTS)
06.2023 - Current
- Troubleshoot hardware problems.
- Contact customers
- Set up appointment dates.
- Deliver and receive CPU hardware through mail service.
- Customer Service
- Open and close orders through ticket system
- Troubleshoot Dell and Lenovo PCs/Laptops
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
IT Helpdesk Support
Maximus
09.2021 - 08.2024
- Troubleshoot hardware and software issues on desktop computers
- Install and configure computer systems, peripherals, and software
- Provide technical assistance and support to end users
- Diagnose and resolve technical issues
- Monitor system performance and troubleshoot issues
- Set up user accounts and passwords
- Maintain and update software and hardware inventory
- Provide training and guidance to users on computer systems
- Assist in the setup and maintenance of network infrastructure
- Monitor and maintain system security
- Respond to help desk requests in a timely manner
- Provided troubleshooting and support for callers at remote and local sites
Education
Associate of Applied Science - Programming in Computer Info Technology
Volunteer State Community College
Gallatin, TN02.2011
Skills
- Expertise in diagnosing hardware and software problems
- Strong customer service skills
- Effective troubleshooting abilities
- Ability to install and configure computer systems, peripherals, and software
- Proficient in multiple operating systems
- Familiarity with remote desktop applications
- Proficient in networking protocols
- Proficient in office productivity software
- Knowledge of computer hardware components
- Knowledge of network infrastructure setup and maintenance
- Remote support
- Ticket management
- Data entry
- Issue troubleshooting
- Windows 10
- Ticket support system management
Certification
- CompTIA A+ Computing Technology Industry Association - COMP001020758213
- Lenovo Qualified PC Service Technician
- Dell Qualified PC Service Technician
Timeline
End User Support Technician
Humana
09.2024 - Current
IT Service Technician
World Wide Tech Services (WWTS)
06.2023 - Current
IT Helpdesk Support
Maximus
09.2021 - 08.2024
Associate of Applied Science - Programming in Computer Info Technology
Volunteer State Community College
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