Gary Borton
TN
Summary
A a proven, resourceful, and diligent business partner seeking a position in the IT field. Some of the skills offered include, technical support, installation, software, and hardware troubleshooting along with maintenance of network systems and proven management skills.
Overview
6
6
years of professional experience
Work History
End User Support Technician
FGF Brands
04.2023 - Current
Assist end users with troubleshooting various problems in a corporate office environment. Imaging laptops and install cameras and other software. Support corporate phones. Install and troubleshoot printers. Led out in the onsite change over to new domain on the office side of the plant.
IT Support Specialist
Mqual Technical Services
02.2021 - 01.2023
Remote IT support for end users from several different companies around the country using Spiceworks and Syncro. Troubleshooting Windows and Office Apps, both on desktop and Office 365 Online. Support for camera and phone systems. VPN troubleshooting, account creation and support. Active directory and Microsoft Exchange account creation/deletion and support. Computer imaging and support for Mquals' software. Reinstalling lost files from backup. Installing and troubleshooting printers. Installation of printers on print servers for easy installation for end users. Imaging computers with auto pilot.
IT Technician
Goldendale School District
08.2018 - 01.2021
End Users support for around 1300 end users. Including AD, Google accounts, desktops, laptops, Chromebooks and Apple TV's. Helped install and manage new VOIP Phone system. Helped oversee installation of CAT 6 cable throughout the school district. Day to day support for TV's document cameras and printers. Troubleshooting ports and switch ports when devices stopped working. Create and deploy images district wide using WDS and PXE.
Education
Degree - Computer Networking
Bellingham Technical College
Bellingham, WA06.2018
Degree - Combo Welding
Tennessee Tech Center
Rogersville, TN05.1995
Skills
- Proven ability to diagnose, troubleshoot, and resolve technical problems
- Quick learner with competent working knowledge of software, hardware, OS's, networking, and security applications
- Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings
- Superior analytical and problem-solving abilities, with track record of improving operations
- Managing tight deadlines
Accomplishments
* Experience demoing and rebuilding existing networks
* Maintain Google accounts and cloud storage for 1,000+ users
* Maintain all aspects for 1,000+ devices including laptops, pcs, and Chromebooks
* Support end users through a ticketing system both locally and remotely
* Installation of VOIP phone system from the bottom up for over 150 users
* Create and deploy images across multiple networks using WDS
* VPN account creation and support
* Remote support for various software programs including Office
* Microsoft Exchange
* Experience with Cloud Services
* iPhone support, ordering,activating and setting up phones with Verizon
Timeline
End User Support Technician
FGF Brands
04.2023 - Current
IT Support Specialist
Mqual Technical Services
02.2021 - 01.2023
IT Technician
Goldendale School District
08.2018 - 01.2021
Degree - Computer Networking
Bellingham Technical College
Degree - Combo Welding
Tennessee Tech Center
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