Matthew Guest Jr
Greenville,SC
Summary
Motivated and detail-oriented IT Technician with hands-on experience in hardware setup, cable management, and technical support. Currently pursuing an Associate Degree in System Administration, with a strong foundation in troubleshooting, logistics, and teamwork. Eager to leverage military and manufacturing background in an entry-level IT support or help desk role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Production Associate
BMW Manufacturing Plant
12.2021 - Current
- Assisted in troubleshooting and maintaining equipment to ensure continuous production flow.
- Managed inventory using RF scanners and supported the operational team by maintaining system efficiencies.
- Actively contributed to process improvements and ensuring the proper functioning of production systems.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Participated in training sessions to enhance skills and knowledge.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Took on additional shifts during peak work periods to keep projects on schedule.
IT Technician
SA IT Services
05.2025 - 05.2025
- Provided IT Technician services for Merrill Lynch Greenville office
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided technical support, resolving issues quickly requiring onsite visits,
- Installed and staged hardware including docking stations, monitors, and cable systems.
- Assisted users with post-install technical questions and system setup.
Forklift Operator/Material Handler
MAGNA MIRRORS OF AMERICA
04.2017 - 10.2018
- Organized and managed parts inventory, ensuring timely stock levels and smooth workflow.
- Addressed technical challenges in warehouse systems, improving operational efficiency and team productivity.
- Ensured safety and quality standards were met by following proper guidelines in all warehouse operations.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Maintenance Technician Contractor
Lockheed Martin
09.2012 - 04.2013
- Managed maintenance schedules, ensuring all vehicles were operational and ready for deployment.
- Provided on-the-spot troubleshooting for a wide range of mechanical issues with military vehicles.
- Documented service records and inventory, maintaining accuracy and up-to-date information on vehicle status.
- Managed program security administrative tasks and duties such as filing, updating logs, managing supplies and coordinating with agency personnel.
- Enhanced project efficiency by streamlining communication channels and implementing time-saving tools.
- Ensured compliance with DoD regulations, conducting thorough audits and making necessary adjustments to maintain alignment with established guidelines.
- Coordinated activities of subordinate personnel to support mission success.
88M Motor Transport Operator
U.S. Army
04.2008 - 07.2011
- Operated military vehicles and equipment across diverse terrains, ensuring safe and efficient transportation of personnel and cargo.
- Utilized land navigation and communication systems to coordinate and manage vehicle operations.
- Conducted troubleshooting and preventive maintenance checks (PMCS) to ensure vehicles were mission-ready.
- Supervised and trained subordinates in vehicle operations and safety, fostering a highly effective team environment.
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
Education
Associate Degree - Computer Technology: System Administration
Greenville Technical College
High School Diploma - undefined
Kingstree Senior High
Kingstree, SCSkills
- Technical Support: Proven ability to troubleshoot, diagnose, and resolve hardware and software issues
- Systems Administration: Experience with operating systems (Windows, Linux), hardware configurations, and system maintenance
- Networking: Understanding of networking protocols, IP addressing, and basic troubleshooting of network issues
- Hardware: Hands-on experience with a variety of technical equipment, including computers, forklifts, and vehicles
- Customer Service: Exceptional communication skills in assisting users with technical issues and providing clear solutions
- Documentation: Skilled in maintaining detailed records of technical problems and resolutions
- Software: Proficient in Microsoft Office Suite, and basic software installation and configuration
- Cable Management
- Efficient multitasking
- Hardware Installation & Configuration
- IP Address Configuration
- Troubleshooting & Technical Support
Certification
- Certified Forklift Operator
- [Future Certifications]: CompTIA A+, Network+ (in progress or planned)
Timeline
IT Technician
SA IT Services
05.2025 - 05.2025
Production Associate
BMW Manufacturing Plant
12.2021 - Current
Forklift Operator/Material Handler
MAGNA MIRRORS OF AMERICA
04.2017 - 10.2018
Maintenance Technician Contractor
Lockheed Martin
09.2012 - 04.2013
88M Motor Transport Operator
U.S. Army
04.2008 - 07.2011
High School Diploma - undefined
Kingstree Senior High
Associate Degree - Computer Technology: System Administration
Greenville Technical College
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