Clinton McDaniel
Albany,GA
Summary
Motivated and detail-oriented professional seeking an entry-level Help Desk position, eager to leverage strong problem-solving, customer support, and communication skills. Proven ability to identify, research, and resolve a variety of technical issues, ensuring seamless support for end users. Committed to enhancing user experience and contributing to organizational growth through effective technical assistance and collaboration. Prepared to bring a proactive approach to troubleshooting and support in a dynamic team environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Courier
Federal Express Corporation
Albany, GA
12.2025 - Current
- Executed timely delivery of packages while ensuring compliance with safety protocols.
- Operated delivery vehicles proficiently, ensuring compliance with traffic regulations and company policies.
- Managed accurate tracking of shipments using FedEx tracking systems, maintaining customer satisfaction.
- Implemented process improvements to optimize delivery routes, reducing transit times significantly.
- Coordinated with warehouse staff to ensure timely loading and unloading of packages for dispatch.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Shredding Specialist / Customer Service Representative II / Culture Ambassador
Shred-it USA
Albany, GA, United States
03.2012 - 10.2025
- Oversaw unloading of shredded paper media and products from trucks. Managed operation and maintenance of baling machinery at branch. Coordinated staging and loading of paper bales for timely shipment.
- Assisted in shredding operations for off-site shredding program. Supported security measures by locking and activating plant hardware and equipment systems.
- Operated forklifts to ensure efficient material handling while performing necessary preventative maintenance.
- Oversaw maintenance of clean and safe working environment in compliance with shred-it and naid standards. Directed nightly cleaning of truck shredder compartments and cabs in alignment with company protocols.
- Performs weekly, monthly and yearly preventative maintenance on all equipment. Maintain a responsible approach to all security and safety matters related to the operation of Shred-it following the company’s policies and procedures at all times bringing the manager's attention to any and all areas of concern.
- Overall responsibility for performing onsite and offsite document destruction of confidential information using mobile based shredding equipment. Point out security risk areas, and ways to correct them to the customer
- Answer questions about security and our industry or point customers to where they can get the answers. Operate equipment in a safe and efficient manner in order to minimize the risk of injury and property damage. Perform mandated daily safety and maintenance checks on truck and shredder equipment.
Blending Plant Operator
American Proteins Fats & Oils
Cuthbert, GA, United States
06.2007 - 09.2011
- Managed logistics of trailer truck operations on yard, coordinating inter-plant transfers and precise oil blending processes.
- Formulated and tested blends to ensure optimal quality and consistency.
- Executed loading and unloading operations for trucks transporting blended products and essential chemicals.
Retail Sales Associate
Fred's store
Cuthbert, GA, United States
03.2002 - 06.2007
- Maintained vigilant awareness and proactive customer interaction on sales floor to foster a safe shopping experience.
- Exhibited courtesy, friendliness, and professionalism while delivering prompt and efficient customer responses.
- Resolved customer service challenges effectively, contributing to improved customer satisfaction. Engaged supervisory staff to address escalated issues, ensuring timely resolutions.
- Performed detailed markdown and inventory tasks, maintaining ownership of assigned areas to ensure compliance with company standards for merchandise display and ticketing.
- Assisted with daily merchandising tasks and freight processing. Maintained store conditions to ensure a pleasant shopping environment. Provided excellent customer service to enhance customer satisfaction.
- Enhanced customer service by swiftly resolving service requests.
Education
Associate of Art - Information Technology with Desktop Support Certification
University of Phoenix
Phoenix, AZ03-2017
Skills
- Student level experience in customer support including good customer service, hand-held device training, and safety procedures Hardware experience with extensive background in builds, upgrades, and troubleshooting Highly effective help desk analyst proven effective supporting software and connectivity issues remotely and on-site Effective communicator that works well with technical and non-technical team members Rated as one of the top team-member based on customer satisfaction ratings:
- Skilled in repairing hard drives, keyboards and memory chips on laptops and desktops
- Effective communication and customer-service skills in providing technical support or fixing issues via phone and chat and building good rapport with clients or customers
- Ability to diagnose and resolve on-site and remote computing problems
- Well-developed understanding of best network security and industry practices
- Analytical and problem-solving skills with keen attention to detail
- Strong knowledge of networking principles, operating systems, LAN and WAN, Microsoft Office Suite and Windows, communication software, virus protection, peripheral hardware devices and other internal components
- Ability to operate comfortably and effectively in fast-paced work environment, and effectively prioritize and execute tasks under pressure
- Ability to identify and resolve problems in software installation and functioning
- Skilled in setting up local and third-party networks, installing new internet WIFI, Ethernet and DSL connections
- Proficient in installation of relevant software when installing a new hardware device
- Well versed in setting up multimedia screen and equipment for enlarged display and presentations
- Familiar with android tablets, developing, downloading and managing applications for the same
- Competent at handling firewall and malware issues
- Proficient in formatting PCs and retrieving accidentally deleted data from the system when needed
- Working independently
- Attention to detail
- Strong work ethic
- Vehicle maintenance knowledge
- Problem-solving
- Excellent customer service
- Critical thinking
Certification
Desktop Support Specialist
Languages
English
Timeline
Courier
Federal Express Corporation
12.2025 - Current
Shredding Specialist / Customer Service Representative II / Culture Ambassador
Shred-it USA
03.2012 - 10.2025
Blending Plant Operator
American Proteins Fats & Oils
06.2007 - 09.2011
Retail Sales Associate
Fred's store
03.2002 - 06.2007
Associate of Art - Information Technology with Desktop Support Certification
University of Phoenix