Open To Work
Jeremy Cranmore
Tennessee Valley Authority
Chattanooga,TN
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
End User Support TechnicianLine Technician
Work Type
Full Time
Location Preference
HybridOn-SiteRemote
Location:
Chattanooga, TN, USChattanooga, TN
Open to relocation:
No
Important To Me
Work-life balanceCompany CultureHealthcare benefits
1
Certification
15
years of professional experience
Resourceful IT support professional with experience as an End User Support Technician and Account Administrator, skilled in troubleshooting, ticket escalation, and resolving technical issues for TVA and affiliates. Strong background in customer service, adept at handling high call volumes and ensuring prompt, effective solutions for end users.
Work History
End User Support Technician
8 Years 9 Months- Managed incoming calls for IT assistance across TVA and affiliates to facilitate swift issue resolution.
- Supported user access management and upheld system security as account administrator.
- Identified IT issues and executed prompt solutions to minimize system downtime.
- Directed escalation of tickets to appropriate locations to enhance response times and resolution effectiveness.
- Administered network troubleshooting and maintenance support to maintain system efficiency.
- Monitored and enforced robust cybersecurity policies.
- Provided continuous support to guarantee service availability.
- Assisted with comprehensive support for Lexmark printers and various other printer models.
Line Technician
6 Years- Manages the critical ground support for aircraft, primarily at Fixed Base Operators (FBOs). Duties include aircraft fueling, parking, towing, baggage handling, and providing concierge-level customer service to pilots and passengers.
- Key Responsibilities
- Aircraft Ground Handling: Directing, parking, chocking, and towing aircraft safely on the ramp.
- Fueling Services: Operating specialized fuel trucks, testing fuel for contaminants, and refueling aircraft while strictly adhering to safety standards.
- Customer Service: Greeting flight crews, arranging rental cars or hotels, and transporting passengers between their aircraft and the terminal.
- Ramp Maintenance: Clearing Foreign Object Debris (FOD) from the tarmac, performing light janitorial duties, and assisting with ground equipment maintenance.
Education
High school diploma
Skills
Understood federal
state
and county laws related to information technology.
Assisted in applying best practices for network
server
and PC hardware and software setup and upkeep.
Supported industry standards for both physical and logical security measures.
Contributed knowledge in enterprise networking and server management.
Aided in understanding cloud infrastructure and cybersecurity principles.
Provided support for desktop operating systems.
Helped with the management and deployment of updates and patches.
Supported anti-malware and anti-spam strategies.
Assisted in managing PC and mobile devices.
Applied customer service techniques in public relations.
Automated basic network and server monitoring tasks.
Prioritized and scheduled work assignments.
Evaluated and enhanced software and hardware solutions.
Analyzed customer needs and resolved issues.
Monitored and troubleshot servers and hardware.
Provided technical support and training for users.
Developed training materials and reports for user support.
Utilized customer service techniques to address inquiries.
Established effective working relationships with colleagues.
Communicated clearly in both speech and writing.
Certification
Driver's License
Timeline
End User Support Technician
Tennessee Valley Authority
06.2017 - 03.2026Read More
Line Technician
Wilson Air Center
06.2011 - 06.2017Read More
Soddy Daisy High School
High school diploma
Read More