Years of professional exerience
Hi, I’m
JAMES "Jimmy" OHRENBERGER
ATTLEBORO,MA
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Overview
17
15
Customer Service
10
Training other Staff
10
Restaurant staffing and working
Work History
Examination Internal Revenue Service
Tax Examiners Technician RCEO
09.2018 - Current
Job overview
- Evaluate all available information and take corrective actions, such as credit transfers requests-computed tax, and/or penalty and interest
- Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments
- Enter data into automated system to adjust tax, penalty, and/or credit adjustments
- Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses
- Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities
- Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service
- Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities.
AM Transcripts | Internal Revenue Service
Tax Examination Technician
09.2018 - 10.2018
Job overview
- Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest
- Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments
- Enter data into automated system to adjust tax, penalty, and/or credit adjustments
- Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses
United Private Car
Chauffeur
03.2015 - 02.2016
Job overview
- Logged over 50 hours and traveled a minimum of 300 miles weekly
- Inflexible punctuality with a tenacious work ethic and positive attitude
- Unwavering professionalism with the ability to read clients accurately and effectively
- Rigorous attention to detail and adaptive to all situations
- Transported clients from their pickup destination to their drop-off destination in a timely manner while keeping the safety of all occupants my highest priority.
Met Boston
Chauffeur
01.2014 - 02.2015
Job overview
- Travelled the northeastern region from the Canadian border of Vermont to as far as North Carolina monthly
- Journeyed over 600-800 miles weekly with a normal work week consisting 80-90 hours of travelling
- Acclimated myself with all major airports local as well as out-of-state achieving security clearance for all correspondent state
- Immaculately clean vehicle inside and out always keeping the company standards as well as my own standards to a higher level
- Implemented my inherent adaptability and professionalism to any situation always making sure to provide the highest level of client service no matter situation
- Developed a diverse range of knowledge on how to safely operate, maintain and navigate numerous types of vehicles as well as hands on training operating 7-person SUV’s, full size passenger vans, cutaway van chassis (party bus), box truck/multi-stop trucks and limousines.
Hilton Hotels
Executive Sous Chef/F&B Client Acquisitions / Marketing
12.2010 - 12.2013
Job overview
- Supervised over 60 employees, including scheduling, conflict resolution, mentoring, interviewing and hiring (Key holder for a $15 Million-dollar property, Annual Sales over $10 Million dollars)
- Organized and controlled inventory and menu strategy, as well-kept food cost profitable utilizing a P&L
- Cultivated new/existing clients also business partnerships through networking which grow into grow many profitable relationships with commitment of long-term exclusive contracts (monetary and advertising) totaling more than $3 million dollars annually for various banquets, corporate events, road shows and high-end corporate retreats.
Computer Share
Call Center Agent/Escalation Team Leader
08.2007 - 11.2010
Job overview
- Picked out of 200 temporary employees and offered a full-time position with full benefits and bonuses because my productivity was 98% also my exceptional customer service skills, calming tone of voice and my ability to connect with shareholders as if we were just old friends effortlessly creating an atmosphere of comfort and trust
- Made 100-200 phone calls daily to shareholders with the goal being to obtain their vote on upcoming shareholders board meeting
- Became the lead “go-to” person for new CSR agents and particularly challenging shareholders as one of the company’s primary mentors/trainers of both new and established employees
- Taught CSR agents diffusing tactics pertaining to escalating situation by using a calm non-confrontational tone of voice and utilize techniques of passive persuasion to get shareholders to want to submit their vote maintaining productivity at 100%
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Education
Newbury College
from Culinary Arts
University Overview
Minor: Business Management
Dedham High SchoolDedham, MA
High School Diploma from Liberal Arts And General Studies
06.2002
University Overview
- 3.8 GPA
- Honor Roll Junior and Senior years
Skills
- 32,000 hours per year interfacing with Federal Clerical Accounting Software
- While also receiving additional training for financial and taxation accounting’s “best practices”
- Entrusted with securing an encrypted smartcard containing a smart chip which holds all my work related information like my passwords, my employee profile and other confidential information related to my job It's all saved on this tiny little chip, managed by Oracle LMSS software
- Catalogued and encrypt more than 20 different security credentials, certificates and passwords during the normal process of doing business per my job description
- Initially trained and passed UNAX recertification 09/2018 which is an annual recertification with regards to the vital importance of protecting customers personal identifiable information
- Vigorous multitasking spending as much as 45 hours per day receiving calls thru an automated phone tree-routing system's
- Over 28,000 hours interrupting and adhering to the Internal Revenue Manual thru a multitude of responsive tools, ensuring taxpayer's do not incur any negative impact that could've been avoided (IAT Tools, IDRS, SERP, and Internal Revenue Manual)
- Preformed over 2000 preemptive actions leading towards the input of manual adjustments, issuing a systemic notice to all taxpayers accounts I adjusted or accessed
- Researched and accessed one of the most extensive and analytical Integrated Data Research Systems giving me the capability to locate Tax payers information Lastly using in conjunction with multiple Integrated Accounting Tools supported by Google Systems
- Extensive knowledge of smartphones operating systems for example Android,IOS and Linux as well as most computer operating systems (Windows 7-10,Ubuntu,and XBMC)
- Microsoft Office Suite including Excel, PowerPoint, Word, Access and Publisher Also when it comes to Adobe Reader and Adobe X I'm an expert
- IT support staff and installation of wireless network equipment (printers,hubs,and wireless workstations)
- Issue Analysis
- Customer Service
- System Troubleshooting
- Work Planning and Prioritization
- Staff Education and Training
- Software Configuration
- 1on1 Training
- Workload Management
- Financial Solution Recommendation
- Corrective Actions
- Income Tax Accounting
- Reading Comprehension
- Critical Thinking
- Detailed Documentation
- Knowledge of Procedural Rules
- Internal Revenue Service Reporting
- Time Management
- Active Listening
- Customer Support Needs Assessment
- Analytical Skills
- 32,000 hours per year interfacing with Federal Clerical Accounting Software
- Audit Management
- ADP Workforce Now
- Calculations and Analysis
- Microsoft Word
- Understanding of Applicable Laws
- Fund Accounting Software
- Basic Accounting Principles
- Vendor Contracts
- Account Issues
- Financial Statements
- Accounting System Review
- Management of Personnel Resources
- Microsoft PowerPoint
- Learning Strategies
- Troubleshooting Proficiency
- Online Transaction Processing
- Administrative Duties
- Credit Adjustments
- Journal Updating
- Complex Problem-Solving
- Systems Evaluation
- Fixed Asset
- Creative Solutions
- Team Meetings
- Federal and State Tax Returns
- Accounting Oversight
- Social Perceptiveness
- Report Preparation
- Intuit QuickBooks
- Microsoft Access
- Correspondence Writing
- 32,000 hours per year interfacing with Federal Clerical Accounting Software
- Case Management Skills
- Taxpayer Relations
- Fee Assessments
- Tax Issue Identification Expertise
- Motor Fuel Tax Laws
- Tax Form Proficiency
- Tax Code Interpretation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tax Examiners Technician RCEO
Examination Internal Revenue Service
09.2018 - Current
Tax Examination Technician
AM Transcripts | Internal Revenue Service
09.2018 - 10.2018
Chauffeur
United Private Car
03.2015 - 02.2016
Chauffeur
Met Boston
01.2014 - 02.2015
Executive Sous Chef/F&B Client Acquisitions / Marketing
Hilton Hotels
12.2010 - 12.2013
Call Center Agent/Escalation Team Leader
Computer Share
08.2007 - 11.2010
Newbury College
from Culinary Arts
Dedham High School
High School Diploma from Liberal Arts And General Studies