Open To Work
Stefanie Duane
Newark
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
HybridOn-SiteSummary
Certified Tax Preparer with comprehensive knowledge of tax codes, compliances, and procedures. Demonstrates strong analytical skills, keen attention to detail in preparing individual and corporate tax returns accurately. Proficient at identifying potential deductions and credits to reduce clients' overall tax liability, thereby reflecting a commitment to client satisfaction. Recognized for delivering high-quality customer service and maintaining up-to-date knowledge on changes in tax regulations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Tax Preparer
Jackson Hewitt
Newark
12.2025 - 04.2026
- Prepared individual and business tax returns using specialized software systems.
- Analyzed client financial documents to ensure accurate tax reporting.
- Reviewed tax regulations to maintain compliance with current laws.
- Assisted in resolving client inquiries regarding tax liabilities and filings.
- Educated clients about tax deductions and credits to maximize returns.
- Maintained organized records of client information for easy access and reference.
- Collaborated with team members to streamline preparation processes and improve efficiency.
- Conducted quality checks on completed returns before submission to clients or authorities.
- Analyzed changes in federal, state, and local regulations that could impact return results.
- Created and updated individual, business, and trust tax returns in accordance with IRS regulations.
- Advised clients on filing requirements, options, deadlines, deductions available.
- Developed working relationships with clients by providing proactive tax planning services.
- Verified information provided by clients is accurate prior to submitting any documents.
- Attended continuing education classes regularly to stay up-to-date on changes in tax laws.
- Tracked progress of client returns throughout the entire process until completion.
- Managed multiple projects simultaneously while meeting deadlines under pressure.
- Researched complex tax issues to ensure accurate filing of returns.
- Conducted initial client interviews to determine tax preparation needs and preparer eligibility.
- Organized files and prepared reports using software programs such as QuickBooks or TurboTax.
- Identified opportunities to improve processes related to preparing returns efficiently.
Direct Support Professional (DSP)
CSS-Newark
OH
04.2025 - 07.2025
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients
- Responded promptly to emergencies or crisis situations following established protocols
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Provided emotional support to individuals facing challenges or difficult situations
- Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
- Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
- Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals
- Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Documented all interactions/observations accurately and maintained confidentiality of client information
- Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
- Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
- Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
- Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
Cashier/Customer Service
Puff n Stuff
Newark
10.2024 - 04.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Processed customer transactions efficiently and accurately.
- Handled cash register operations and balanced daily cash drawers.
- Assisted customers in selecting products and answering inquiries.
- Maintained cleanliness and organization of the checkout area.
- Implemented promotional displays to enhance customer engagement.
- Resolved customer complaints with patience and professionalism.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
J. Ds Drive Thru-Zanesville
Zanesville
05.2022 - 10.2022
- I worked the drive thru as a cashier. I, also, was responsible for ordering products and inventory of products.
Associate
Kroger-Zanesville
Zanesville
10.2021 - 03.2022
- I was trained in many different departments.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Managed inventory levels by restocking shelves and organizing displays effectively.
- Operated cash registers, processing transactions accurately and efficiently.
- Collaborated with team members to maintain a clean and safe store environment.
- Implemented promotional displays to highlight sales and seasonal items effectively.
- Trained new associates on store policies, procedures, and customer service standards.
- Monitored product freshness and removed expired items from the shelves promptly.
- Engaged with customers to gather feedback and improve service quality continuously.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with other departments to ensure successful product launches.
- Developed and maintained relationships with clients and vendors.
- Processed payments using point-of-sale systems.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
Department Head
Kroger-Johnstown
Johnstown
03.2019 - 03.2020
- I was the department head for the click list department, but I was trained in many different departments.
Education
High school diploma -
Skills
- Purchasing
- Windows
- Inventory management
- Climbing
- Order fulfillment
- POS systems
- Forecasting
- Assistant Manager Experience
- Oil & gas
- Microsoft Office
- Computer skills
- Relationship management
- Computer literacy
- Floral design
- Cleaning Experience
- Night audit
- Hotel experience
- Fashion styling
- Greeting customers
- Data analysis skills
- Front desk
- Casual dining experience
- Time management
- Attention to detail
- Team development
- Home Care
- Serving
- Beer sales
- Employee engagement
- Liquor sales
- Guest Services
- Guest relations
- Alcohol sales
- Maintaining an organized workspace
- Host/hostess experience
- Retail industry sales team management
- Team leadership
- Retail math
- Balancing cash drawers
- Writing skills
- Order picking
- Patient care
- Experience with children
- Assisted living
- Customer relationship building
- Shipping & Receiving
- Communication skills
- Staff scheduling
- Wine sales
- First aid
- Resident's rights
- Sales
- Accounting
- Store Management Experience
- Infectious disease care
- 10 key typing
- Clerical experience
- Restaurant experience
- Schedule management
- Wine knowledge
- Stocking
- Food service
- Planograms
- IOS
- Inventory control
- POS
- Typing
- Management
- Cash handling
- Product demos
- Productivity software
- Search engines
- Load & unload
- Conflict management
- Food service management
- Appointment scheduling
- Data entry
- Microsoft Excel
- Bartending
- Loss prevention
- Accounting and finance experience
- Cash register
- Accounts receivable
- Administrative experience
- Home health
- Serving Experience
- Microsoft Outlook
- Sanitation
- Store opening/closing procedures
- Phone etiquette
- HIPAA
- Computer operation
- Food safety management
- Operations management
- Grocery store
- OpenTable
- Order management system
- Project management
- Merchandising
- Retail sales
- Upselling
- Packaging
- Pet care
- Cashiering
- Host/Hostess
- Android
- Employee relations
- Basic math
- Microsoft Word
- Customer service
- Hospitality
- Outdoor work
- Customer communication
- Organizational skills
- Analysis skills
- Handling customer inquiries
- Fashion retail
- Filing
- IRS compliance
- Tax preparation
- Tax regulations
- Customer relationship management
- Process improvement
- Effective communication
- Client education
- Problem solving
- Federal tax regulations
- Self-employment taxation
- Tax deduction optimization
- Bookkeeping
- Amended returns preparation
- Education savings plans
- Sales tax compliance
- Record keeping management
- Tax credit utilization
- Tax software mastery
- Estate tax planning
- Financial statement analysis
- Income tax preparation
- Individual taxation
- State tax regulations
- Charitable giving strategies
- Tax planning strategies
- Business taxation
- Audit defense strategies
- Client communication
- Tax-advantaged investments
- Tax reporting
- Data gathering
- QuickBooks proficiency
- Individual returns preparation
- IRS representation
- Legal research
- Estate tax returns
- Tax return preparation
- Tax credits expertise
- Financial management
- Records management
- Year-end tax provision proficiency
- Benefits documentation
- Verbal/written communication
- Tax-related research
- Local, state, and federal tax returns
- Income documentation
- Efficient nature
Certification
- CPR Certification
- Food Handler Certification
References
References available upon request.
Timeline
Certified Tax Preparer - Jackson Hewitt
12.2025 - 04.2026
Direct Support Professional (DSP) - CSS-Newark
04.2025 - 07.2025
Cashier/Customer Service - Puff n Stuff
10.2024 - 04.2025
Cashier - J. Ds Drive Thru-Zanesville
05.2022 - 10.2022
Associate - Kroger-Zanesville
10.2021 - 03.2022
Department Head - Kroger-Johnstown
03.2019 - 03.2020
Johnstown-Monroe High School - High school diploma,