Marie Keeton
Meridianville,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Language
Work History
Certified Tax Preparer
Gwap Financial Tax Firm LLC
2023.10 - Current
- Streamlined workflow for tax preparation process, enhancing efficiency and accuracy.
- Developed strong relationships with clients to gain a comprehensive understanding of their financial situations, enabling tailored tax advice.
- Analyzed alternative minimum tax implications for eligible taxpayers, ensuring full consideration when preparing annual filings accordingly.
- Collaborated with accounting team members to ensure seamless integration of financial data into the tax preparation process.
- Conducted thorough research on complex tax issues to provide accurate solutions for clients'' unique situations.
- Supported clients during IRS audits, providing documentation and expert assistance to resolve discrepancies.
- Managed high volume workload during peak filing season while maintaining exceptional attention to detail and customer satisfaction levels.
Customer Service Representative
Verizon Wireless
2022.08 - 2023.10
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Business Owner/Operator
Kay"Bella Sculpting & Beauty Bar
2017.06 - 2023.05
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
Office Manager
Check Into Cash Title Pawn
2013.07 - 2016.03
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
No Degree - Business Administration
Shelton State Community College
Tuscaloosa, ALSkills
- Income Tax Preparation
- Client Communication
- Tax Software Mastery
- Payroll Processing
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Team Development
- Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Certified Tax Preparer
Gwap Financial Tax Firm LLC
2023.10 - Current
Customer Service Representative
Verizon Wireless
2022.08 - 2023.10
Business Owner/Operator
Kay"Bella Sculpting & Beauty Bar
2017.06 - 2023.05
Office Manager
Check Into Cash Title Pawn
2013.07 - 2016.03
No Degree - Business Administration
Shelton State Community College
Similar Profiles
Maria LopezMaria Lopez
Paralegal/Tax Associate at Ansari Tax Law Firm, LLCParalegal/Tax Associate at Ansari Tax Law Firm, LLC
Sarah CarterSarah Carter
Bookkeeper at Carter Tax & Financial Solutions LLCBookkeeper at Carter Tax & Financial Solutions LLC
Brian ArmstrongBrian Armstrong
Tax Preparer at Thee Tax Man Financial Services, LLCTax Preparer at Thee Tax Man Financial Services, LLC