Open To Work
Benjamin Ainsworth
Houston
Work Preference
Summary
Detail-oriented end user support technician with expertise in hardware troubleshooting, software deployment, and customer support. Proven ability to enhance operational efficiency through effective incident response and user education. Skilled in collaborating with IT teams to improve system performance and accessibility, driving success in diverse environments.
Overview
10
10
years of professional experience
Work History
End User Support Technician
CommonSpirit Health
Houston
01.2019 - 08.2026
- Delivered technical support to end users in healthcare departments, enhancing user satisfaction.
- Responded to service requests within established SLA guidelines, ensuring timely resolutions.
- Troubleshot hardware and software issues to enhance operational efficiency.
- Deployed and configured new computers, laptops, and devices for staff use.
- Instructed users on software and hardware best practices, increasing effective utilization.
- Collaborated with IT teams to resolve complex technical problems effectively.
- Proactively monitored IT systems to maintain optimal performance and prevent issues.
- Maintained inventory of IT equipment and assets for user accessibility.
IT Contractor
F2 onsite
Houston
01.2017 - 01.2019
- Collaborated with teams to implement software solutions, improving operational workflows.
- Managed hardware installations and configurations across multiple client sites.
- Provided technical support and troubleshooting for end-users in diverse environments.
- Conducted system upgrades to improve performance and strengthen security measures.
- Oversaw daily IT help desk operations, ensuring timely responses to staff requests.
- Analyzed business requirements for IT projects, providing tailored solution recommendations.
- Configured routers and switches to optimize network infrastructure performance.
- Served as first point of contact for incoming technical service calls and emails.
Education
Clear Lake Highschool
Webster, TX07-2011
Skills
- Technical support
- Hardware troubleshooting
- Software deployment
- Windows 10 expertise
- System monitoring
- Incident response
- Customer support
- Ticket system management
- Network configuration
- Network diagnostics
- LAN/WAN administration
- Backup solutions
- IT service management
- Inventory tracking
- Technical writing
Timeline
End User Support Technician
CommonSpirit Health
01.2019 - 08.2026
IT Contractor
F2 onsite
01.2017 - 01.2019
Clear Lake Highschool