Zachary Morris
Honolulu,HI
Summary
Cyber Operations professional with 7 years of United States Air Force experience in cybersecurity, endpoint management, systems administration, and IT support. Experienced securing enterprise environments supporting 900,000+ users and 845,000+ endpoints using MECM, ARAD, PowerShell, and enterprise patch management. Active Top Secret/SCI security clearance with experience operating in highly secure, mission-critical environments. Passionate about delivering secure, reliable, and innovative IT solutions while continuously expanding technical expertise and supporting organizational mission success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
End User Support Technician
Defense Intelligence Agency, DIA USAF
Honolulu, Hawaii
06.2025 - Current
- Resolved hardware, software, and network-related incident tickets while maintaining exceptional customer service.
- Installed, configured, upgraded, and repaired Windows desktops across multiple classification levels to ensure secure and efficient user operations.
- Supported Microsoft Office applications, and Windows 10/11 operating systems.
- Performed workstation deployments, imaging, hardware replacement, and lifecycle management.
- Managed cable installations and workstation setups for new and existing users, enhancing connectivity and support experience.
- Assisted users with account troubleshooting and system access issues.
- Utilized PowerShell for administrative tasks, automation, and troubleshooting.
- Diagnosed system performance issues using Windows administrative tools including Task Manager and system utilities.
- Collaborated with cybersecurity and infrastructure teams to maintain endpoint compliance and operational readiness, supporting overall system integrity.
Vulnerability Remediation Operator
USAF
Colorado Springs, Colorado
09.2021 - 06.2025
- Eliminated more than 108 million application vulnerabilities, significantly reducing organizational cyber risk across Department of Defense infrastructure.
- Supported enterprise vulnerability management operations protecting 845,000 devices across 9 Major Commands (MAJCOMs) and more than 900,000 users.
- Executed 405 cybersecurity taskings to ensure compliance and operational readiness, enhancing secure network operations.
- Managed 189 enterprise software deployments with Microsoft Endpoint Configuration Manager (MECM), standardizing environments and maintaining security.
- Played a critical role in one of the Department of Defense's largest modernization initiatives by deploying Microsoft Office 365 and Windows 11 across 600,000 enterprise systems, enabling secure cloud capabilities within classified environments.
- Led 47 instructor-led training events, certifying 26 new operators and tripling qualified workforce capacity.
- Earned Instructor of the Quarter recognition for technical excellence and leadership.
Education
Bachelor of Science, Cybersecurity And Information Assurance - Cyber Security
Western Governors University
Salt Lake City, UT02-2028
Skills
- Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Enterprise Software Deployment
- Microsoft Intune
- Windows administration
- Operating System Imaging
- Patch management
- Endpoint Security
- Vulnerability Assessment & Remediation
- Incident Response
- PowerShell
- Active Directory
- Hardware troubleshooting
- Workstation Configuration
- Technical Support
- Technical Assistance
- User Training
- Risk Mitigation
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA Project+
- CompTIA A+
- ITIL Foundations
Accomplishments
- Instructor of the Quarter 2023
- Contributed to the 2023 Wing Team of the Year
- Recognized for supporting one of the Department of Defense's largest enterprise modernization efforts
- Recognized for exceptional instructional leadership and enterprise cybersecurity operations
Timeline
End User Support Technician
Defense Intelligence Agency, DIA USAF
06.2025 - Current
Vulnerability Remediation Operator
USAF
09.2021 - 06.2025
Bachelor of Science, Cybersecurity And Information Assurance - Cyber Security
Western Governors University