Venkateswarlu Perumalla
Hampton,VA
Summary
Detail-oriented System Support Specialist with expertise in SCCM / MECM, Microsoft Intune, application packaging, patch management, and endpoint support. Proven ability to troubleshoot client issues, improve operational efficiency, and minimize downtime.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Support Specialist
Ayaan11 LLC
Hampton, VA
09.2025 - Current
- Provided technical support for hotel systems, hardware, and software issues, ensuring minimal downtime for end users.
- Supported PMS, POS, Wi-Fi, CCTV, VoIP, and key card access systems for hotel operations.
- Monitored system performance, identifying areas for improvement and recommending necessary upgrades.
- Collaborated with team members to document procedures and create user manuals for software applications.
- Assisted in troubleshooting network, application, and endpoint-related issues.
- Managed software installations, updates, and device configurations across user systems.
- Supported SCCM and Intune activities including software deployment and endpoint management.
- Assisted with Windows updates, patch management, and device compliance activities.
- Coordinated with vendors for network, POS, and payment system support services.
- Maintained backup and recovery procedures for operational systems and data.
- Provided real-time technical assistance to hotel staff during operational hours.
- Created and maintained IT documentation, SOPs, and troubleshooting guides.
- Collaborated with cross-functional teams to ensure smooth and stable IT operations.
- Supported onboarding and configuration of laptops, desktops, printers, and peripheral devices.
- Troubleshot user access, connectivity, and application performance issues.
- Assisted in maintaining secure IT environments aligned with organizational policies.
NOC Analyst /Windows Server Administrator
Foundever
Mumbai, Maharashtra
12.2022 - 09.2023
- Managed SCCM infrastructure, software deployments, patching, and client health monitoring.
- Performed Windows patching activities using SCCM, WSUS, and WUFB for enterprise environments.
- Supported Windows Autopilot deployment using User-Driven and Self-Deploying modes.
- Managed Microsoft Intune device enrollment, compliance policies, and endpoint configurations.
- Created and deployed Win32, LOB, and Microsoft Store applications through MEM/Intune.
- Configured Conditional Access, BitLocker, App Protection Policies, and Configuration Profiles.
- Troubleshot MP, DP, SUP, WSUS, and SCCM client-related issues.
- Performed SCCM daily, weekly, and monthly health checks to ensure operational stability.
- Created Software Update Groups (SUGs), patch deployments, and maintenance windows.
- Managed SCCM collections, deployments, boundary groups, and discovery methods.
- Supported Hybrid Azure AD Join and SCCM–Intune co-management environments.
- Worked on ticket-based support activities and resolved issues within SLA timelines.
- Coordinated with server and infrastructure teams during patching and maintenance activities.
- Used Right Click Tools and Client Center for client remediation and troubleshooting.
- Generated SCCM compliance, audit, and client health reports using SQL and MEMCM tools.
- Supported production incidents, endpoint issues, and real-time troubleshooting activities.
- Documented SOPs, troubleshooting steps, and operational procedures for support continuity.
SCCM Administrator
ACL Digital
Bengaluru, Karnataka
08.2018 - 12.2022
- Managed SCCM infrastructure, software deployments, and patch management activities in enterprise environments.
- Performed monthly and quarterly patch deployment activities using SCCM, WSUS, and SUP.
- Worked on ticket-based support activities and resolved SCCM-related incidents within SLA timelines.
- Configured application packaging and distribution for enterprise-wide software solutions.
- Created and deployed applications, packages, and Software Update Groups (SUGs).
- Monitored SCCM client health and performed remediation for client-related issues.
- Troubleshot software distribution, patch deployment, and SCCM client communication issues.
- Managed SCCM boundaries, boundary groups, collections, and discovery methods.
- Supported application packaging and deployment for business applications.
- Performed SCCM daily, weekly, and monthly health checks for operational stability.
- Generated SCCM compliance, inventory, and patching reports using SQL queries.
- Supported hardware inventory, software inventory, and software metering activities.
- Used Right Click Tools and Client Center for SCCM client troubleshooting and remediation.
- Assisted in SCCM migration, backup, restore, and site maintenance activities.
- Collaborated with infrastructure and desktop support teams during patching and deployment activities.
- Documented SCCM operational procedures, troubleshooting steps, and deployment activities.
System Associate
Societe Generale Global Solution Centre
Bangalore, Karnataka
11.2014 - 08.2018
- Streamlined system processes to enhance operational efficiency and reduce downtime.
- Collaborated with cross-functional teams to implement software updates and enhancements.
- Developed user training materials to support system adoption and improve user proficiency.
- Conducted regular system audits to ensure data integrity and compliance with regulatory standards.
- Worked on BMC Remedy ticketing tool and resolved SCCM-related incidents within SLA timelines.
- Monitored SCCM client health status and performed remediation activities for unhealthy clients.
- Performed daily SCCM health checks to ensure stable client communication and compliance.
- Troubleshot SCCM client issues related to software deployment, patching, and policy retrieval.
- Monitored patch deployment status and resolved failed update installations on client machines.
- Coordinated with infrastructure and desktop support teams for issue resolution and operational support.
- Analyzed SCCM logs and client status messages to identify and resolve issues proactively.
- Provided L1/L2 support for SCCM infrastructure, client, and patch management activities.
Education
Master of Science - Information Technology
University of The Cumberlands
Williamsburg, KY05-2025
Skills
- Remote support
- Data backup and recovery
- Hardware installation
- Incident management
- SCCM Client Troubleshooting
- BMC Remedy Ticketing Tool
- WSUS & Software Patch Management
- Application Packaging & Software Deployment
- WQL Queries & SCCM Collections
- Active Directory (AD)
- Windows Autopilot
- Microsoft Intune / Endpoint Manager (MEM)
- SCCM / Microsoft Endpoint Configuration Manager (MECM)
Certification
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Timeline
System Support Specialist
Ayaan11 LLC
09.2025 - Current
NOC Analyst /Windows Server Administrator
Foundever
12.2022 - 09.2023
SCCM Administrator
ACL Digital
08.2018 - 12.2022
System Associate
Societe Generale Global Solution Centre
11.2014 - 08.2018
Master of Science - Information Technology
University of The Cumberlands