Vanessa Oben

• Improved system performance by identifying and resolving technical issues in a timely manner.
• Collaborated with IT team members to develop and implement strategic plans for technology upgrades.
• Conducted analysis of system logs, identifying trends and areas for improvement in system performance.
• Developed custom scripts to automate repetitive tasks, increasing accuracy while reducing time spent on manual efforts.
• Resolved computer and system networking problems to maintain user productivity
• Hardware & Software Support: Installation, configuration, and troubleshooting of desktops, laptops, mobile devices, and peripherals.
• Operating Systems: Windows, macOS, basic Linux navigation.
• EHR Systems: Epic Systems, eClinicalWorks – configuration, testing, and user support. Data Analytics Project:
• Extracted order entry logs from Epic, cleaned and transformed data in Excel, and created a trend dashboard to identify common order delays, leading to a 15% reduction in order processing time.

What Makes Me an Asset:

• Blend of technical troubleshooting and data interpretation skills, able to bridge IT and clinical operations to deliver actionable insights.

• Simplified data collection processes by implementing user-friendly electronic data capture systems for improved accuracy and efficiency.
• Organized investigator meetings to provide updates on trial progress and discuss potential improvements or adjustments to study plans.
• Acted as a liaison between clinical sites and sponsors for effective communication regarding protocol amendments, enrollment updates, or other pertinent information related to trials.
• Facilitated efficient site initiation visits by preparing necessary documents and providing training on trial protocols.

Data Analytics Project:

• Created an Excel-based trial tracking sheet using formulas and conditional formatting to flag overdue milestones, reducing missed deadlines by 20%

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• System Support & Troubleshooting: Diagnose and resolve hardware, software, and network issues.
• EHR System Expertise: Epic Systems, eClinicalWorks – configuration, workflow optimization, and end-user support.
• Ticketing & Incident Management: Jira, ServiceNow, Zendesk – logging, tracking, and resolving technical issues.
• Software & Application Support: Microsoft 365 Suite (Excel, Teams, SharePoint, OneDrive, Outlook), Google Workspace.
• System Maintenance: Software updates, patch management, and performance monitoring.
• Remote Support Tools: TeamViewer, Remote Desktop, Zoom troubleshooting.
• User Training & Documentation: Creating guides, delivering webinars, and training staff.
• Compliance & Security: HIPAA, GDPR, password policies, multi-factor authentication.

Data Analytics Project:

• Developed a monthly sales performance tracker in Excel with PivotTables and charts, enabling managers to visualize top-performing product lines.

What Makes Me an Asset:

• Ability to transform operational data into easy-to-read summaries that improve decision-making.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.