Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BRIAN GIL

Pembroke Pines,FL

Summary

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.

Overview

3
3
years of professional experience

Work History

System Support Specialist

Health Network One
Fort Lauderdale, FL
10.2023 - Current
  • Installed, configured and maintained operating systems, hardware and software for end-users.
  • Maintained inventory records of all hardware and software components.
  • Created and updated user accounts in accordance with organizational policies.
  • Provided user support on a variety of technical issues related to system operations.
  • Managed user access permissions based on job roles within the organization.
  • Resolved service requests by individually troubleshooting and addressing user issues.

Tech Support

Onesupport
05.2023 - 10.2023
  • Resolved customer inquiries in a timely manner while providing excellent customer service
  • Provided technical support to customers via phone, email and in-person; troubleshooted hardware and software issues
  • Installed and configured network equipment including routers, switches, firewalls
  • Monitored help desk ticketing system queues for incoming requests from customers
  • Explained technical terminology to non-technical end users
  • Documented all steps taken during issue resolution in the ticketing system for future reference

Java Full Stack Developer

Revature
05.2022 - 11.2022
  • Utilized build tools such as Maven and Gradle for project builds and deployment activities
  • Optimized SQL queries to improve application performance in PostgreSQL databases
  • Participated in Agile development process including sprint planning meetings and daily scrums
  • Experienced in working on version control systems such as GIT and SVN
  • Participated in the full software development life cycle (SDLC) from requirements gathering through system implementation
  • Experience in developing front-end components utilizing HTML5, CSS3, JavaScript

Digital Court Reporter

Laws Reporting
Miami, USA
02.2022 - 05.2022
  • Successfully transcribed legal proceedings in a timely and accurate manner using digital audio equipment, stenography machines, and transcription software
  • Displayed proficiency in the use of various computer applications such as Microsoft Office Suite programs and specialized transcription software tools
  • Provided transcripts of proceedings upon request of judges, lawyers, and public
  • Ensured accuracy of transcriptions through proofreading prior to submission for approval
  • Recorded depositions and other proceedings for attorneys

Police Officer

City of Hallandale Beach
Hallandale Beach, USA
06.2021 - 02.2022
  • Maintained awareness of changing laws, regulations, procedures and technologies
  • Interviewed victims, complainants and witnesses to obtain accurate information
  • Monitored motorists to verify adherence to traffic laws and regulations
  • Exhibited excellent interpersonal skills while interacting with people from diverse backgrounds
  • Investigated illegal and suspicious activities

Education

B.S - CRIMINAL JUSTICE

John Jay College of Criminal Justice
New York City, NY

MINOR - LAW

John Jay College of Criminal Justice
New York City, NY

Skills

  • Desktop support
  • Hardware repair
  • Modem/Router configuration
  • Windows and Linux softwares and systems
  • Knowledge of VoIP
  • Agile Methodologies
  • Kanban
  • User Story Creation
  • Daily Stand-ups
  • Python
  • Java
  • HTML
  • Javascript
  • Virtualization technologies
  • Software configuration
  • Remote support
  • Software updates

Languages

Spanish
Native/ Bilingual

Timeline

System Support Specialist

Health Network One
10.2023 - Current

Tech Support

Onesupport
05.2023 - 10.2023

Java Full Stack Developer

Revature
05.2022 - 11.2022

Digital Court Reporter

Laws Reporting
02.2022 - 05.2022

Police Officer

City of Hallandale Beach
06.2021 - 02.2022

B.S - CRIMINAL JUSTICE

John Jay College of Criminal Justice

MINOR - LAW

John Jay College of Criminal Justice

Similar Profiles

CREATE PROFILE
BRIAN GIL