Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
Generic

Houston Gallup

TYLER,TX

Summary

Detail-focused Computer Support Specialist with 5 years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.

Overview

7
7
years of professional experience

Work History

System Support Specialist

Grace
Tyler, TX
05.2021 - 06.2024
  • Reduced downtime by proactively monitoring systems and addressing potential problems before they escalated.
  • Increased user satisfaction by providing prompt and efficient technical support to clients.
  • Optimized network connectivity by troubleshooting hardware, software, and configuration issues on various devices.
  • Improved system performance by identifying and resolving technical issues in a timely manner.

System Manager

Benconnected Computer Services
07.2020 - 05.2021
  • Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
  • Managed firewall, network, and server monitoring both on- and off-site.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Oversaw incident response efforts, proactively addressing issues before they escalated into larger problems.
  • Implemented robust security measures to safeguard sensitive data from potential breaches, reducing vulnerability risks significantly.

Jr System Admin

Allsocial
11.2019 - 07.2020
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Supplied essential technical support for clients on a wide range of company products.
  • Managed user accounts, permissions, and access controls to maintain a secure computing environment.
  • Troubleshot and resolved complex technical issues, minimizing disruption to endusers.

General Manager

Epic Shine Car Wash
07.2017 - 11.2019
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Some College (No Degree) -

Boise Bible College
Garden City, ID

High School Diploma -

Skyview High School
Nampa, ID
05.2015

Skills

  • Desktop support
  • Data backup and retrieval
  • Remote access technology
  • Technical issues analysis
  • Customer service
  • G-Suite
  • Hardware Repair
  • Ticket management
  • Software Installation
  • Remote Support
  • Network support
  • Staff education and training

Relevant Skills

  • Practiced troubleshooter with excellent diagnostics and repair abilities.
  • Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
  • Knowledge of network administration, backup, security management, email systems and applications support.

Timeline

System Support Specialist

Grace
05.2021 - 06.2024

System Manager

Benconnected Computer Services
07.2020 - 05.2021

Jr System Admin

Allsocial
11.2019 - 07.2020

General Manager

Epic Shine Car Wash
07.2017 - 11.2019

Some College (No Degree) -

Boise Bible College

High School Diploma -

Skyview High School

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