Rylen Matlock
New Philadelphia,PA
Summary
End User Support Technician skilled in network troubleshooting, hardware maintenance, and ticket management. Committed to enhancing user support through effective problem resolution and service. Technical support and user assistance. Proven ability to perform hardware upgrades and troubleshoot complex issues, ensuring minimal downtime for healthcare professionals. Eager to leverage skills in a dynamic environment.
Overview
4
4
years of professional experience
Work History
End User Support Technician
Geisinger Wyoming Valley Medical Center
Wilkes-Barre, PA
06.2025 - 08.2025
- Delivered hardware and software support to healthcare professionals and help desk teams, ensuring seamless operations.
- Supporting and troubleshooting PCs and all configurations including WOWs, desktops, laptops, bed boards, and many other specialty configurations.
- Performed rounding duties to mitigate user downtime and address issues without the need of end user.
- Coordinated multiple PC replacements, mapping areas and enabling users to resume work efficiently with new equipment.
- Processed tickets using the application 'SNOW'.
- Replaced Ethernet cables and tested network ports using Linksprinter test device to ensure connectivity.
- Reloading PCs using several different procedures.
- Experience with Epic application
Maintenance Crew Member
Pottsville Housing Authority
Pottsville, PA
06.2021 - 08.2024
- Performed maintenance tasks to ensure safe and functional apartment units.
- Conducted inspections of properties to identify repair needs and safety hazards.
- Assisted in minor plumbing, electrical, and carpentry repairs across all units.
- Maintained tools and equipment, ensuring readiness for daily operations as well as repairing machines that were broken.
- Mowed lawn and kept up with trash.
Education
In The Process of Bachelors Degree - Information Technology/Cyber Secuirty
Penn State University Schuylkill
Schuylkill Haven, PA05-2028
High School Diploma -
Pottsville Area High
Pottsville, PA06-2023
Skills
- Technical support
- User support
- Issue troubleshooting
- Problem resolution
- Ticket management
- Network troubleshooting
- Hardware maintenance
- Hardware upgrades
- Data entry
- Python and Java programming
- Team collaboration
- Group problem solving
Timeline
End User Support Technician
Geisinger Wyoming Valley Medical Center
06.2025 - 08.2025
Maintenance Crew Member
Pottsville Housing Authority
06.2021 - 08.2024
In The Process of Bachelors Degree - Information Technology/Cyber Secuirty
Penn State University Schuylkill
High School Diploma -
Pottsville Area High