Megan Gorsuch
Gillette,WY
Summary
Proven expertise in customer relationship management and data entry, honed at Assembly Health. Excelled in resolving client concerns with empathy, enhancing customer satisfaction. Demonstrated ability in maintaining accurate records and managing billing processes, ensuring operational efficiency. Achieved significant improvements in complaint resolution and service levels, showcasing strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Assembly Health
02.2024 - 09.2024
- Educated clients about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
Office Manager & Billing Specialist
GATEway Autism Therapies & Education
09.2023 - 02.2024
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Medical Billing Assistant
SYFR Health Information Management
01.2020 - 08.2023
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Generated monthly billing and posting reports for management review.
Education
Associate of Medical Billing And Coding - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL04-2025
High School Diploma -
Campbell County High School
Gillette, WY05-2015
Skills
- Account updating
- Customer Relationship Management
- Complaint resolution
- Data Entry
- Payment Processing
- Technical Support
- Customer Service
- Answering questions
Timeline
Call Center Representative
Assembly Health
02.2024 - 09.2024
Office Manager & Billing Specialist
GATEway Autism Therapies & Education
09.2023 - 02.2024
Medical Billing Assistant
SYFR Health Information Management
01.2020 - 08.2023
Associate of Medical Billing And Coding - Medical Billing & Coding
Ultimate Medical Academy
High School Diploma -
Campbell County High School
Similar Profiles
DISHANT KUMARDISHANT KUMAR
Team Lead & AR Manager- Revenue Cycle Management at Assembly HealthTeam Lead & AR Manager- Revenue Cycle Management at Assembly Health
Nicolette VallinNicolette Vallin
Benefits Specialist at Assembly HealthBenefits Specialist at Assembly Health
ASI ISOASI ISO
Executive Assistant at Deputy Head, Health Care Committee, House of Representative, National AssemblyExecutive Assistant at Deputy Head, Health Care Committee, House of Representative, National Assembly
Paul DavisPaul Davis
Tool Hand at Bionic EnergyTool Hand at Bionic Energy
Charles FeehanCharles Feehan
Operators at Bridger PipelineOperators at Bridger Pipeline